LVN, Prior Authorization Experience, Fast-Learner, Critical Thinker

Eileen E. Tubadeza-Bender, LVN

***** ***** ***.

Palmdale, CA 93552

Phone: 818-***-**** / Email: *********@*****.***

Objective:

With the education and experience I have accumulated in the past, I am confident that I can contribute and play major roles in your company’s vision and goal on any level. Along with my knowledge, acquired from years of being in a customer service oriented industry, I feel that my excellent communication skills and my exceptional devotion to deliver the utmost customer service experience to clients, are my strongest points and means that I can be most valuable to your company.

Profile Summary:

California State Licensed Vocational Nurse

IV Certification (9/8/12)

Clinical rotations with Acute, Subacute and Skilled Nursing Facilities

Over 10 years of experience in delivering the utmost customer service

Experience with Electronic Medical Records Management, Prior Authorization, and ICD-9 and CPT Coding

Educational Background:

Concorde Career College, North Hollywood, CA (12/01/2011)

Diploma in Vocational Nusing, Graduated Class Valedictorian, GPA 3.86

The Culinary Institute of America, Hyde Park, NY (02/09/2001)

Associates of Science Degree in Culinary Arts

James Monroe High School, North Hills, CA (05/29/1998)

High School Diploma, Graduated Class Valedictorian, GPA 4.0

Experience:

Santa Clarita Surgery Center for Advanced Pain Management, Valencia, CA 12/09/2011- 3/31/2012

Medical Administrative Assistant

•Uploaded and organized daily surgery center procedures onto Office Ally.

•Printed out and uploaded operative reports for each procedure.

•Performed authorizations and CPT and ICD-9 coding and billing.

•Worked closely with all insurance providers, i.e., Private, IPA, Medicare and Medi-Cal insurance.

•Organized and managed office vendor files.

•Handled client queries and concerns and effectively resolved when necessary.

Clinical Rotations 12/22/10-11/30/2011

West Los Angeles VA Medical Center, Los Angeles, CA

Rehab, GI Lab, Dermatology Clinic, Wound Clinic, ENT and Health Clinic

•Cared for amputee post-op and CVA clients.

•Performed daily head to toe assessments and properly documented findings.

•Administered medications, injections, breathing treatments, and ECG testing.

•Obtained samples from clients to perform routine laboratory tests.

•Participated in Case Management meetings.

All Saints Healthcare, North Hollywood, CA

Adult Subacute Wing

•Cared for long-term ventilatory patients, by performing all aspects of daily g-tube and tracheostomy care.

•Administered medications via g-tube.

•Performed thorough head to toe assessments and properly documented findings.

Pacifica Hospital, Sun Valley, CA

Medical-Surgical, Emergency Room, Labor and Delivery, Critical Care

•Provided personal care and dressing wounds for clients.

•Administered medications while properly monitoring clients for reactions and documenting findings.

•Managed the hygiene and assisted in the overall well-being of newborns.

Totally Kids Specialty Care, Sun Valley, CA (Pediatric Care)

•Observed pediatric nurses in performing daily responsibilities such as providing bedside care to children with chronic illness or injuries, assessing clients, medication administration and providing prescribed treatments.

•Observed how to properly handle client records such as their medical and family history.

•Observed how the nurses handled and resolved family member queries and complaints, while using therapeutic communication techniques.

Licenses and Certifications:

California State Licensed Vocational Nurse # VN 266111

BLS Certified, American Heart Association

Hospital Fire and Life Safety Card, Los Angeles City Fire Department

Notary Public, May 2004, License # 1524792

Additional Experience:

Lockheed Federal Credit Union, Burbank, CA 01/2007- 12/31/2010

Financial Services Officer

•Provided every aspect of customer service to members, including cash handling of deposits and withdrawals.

•Performed basic clerical work such as filing, data entry, retaining and securing sensitive member information,

and serves as a liaison between members and organization.

•Assisted internal and external members with any account inquiries, disputes, or corrections.

•Opened new credit union accounts and profiling members to be able to cross-sell other products.

•Originated and processed home, automobile, and personal loans, including credit cards.

•Certified in mortgage and consumer lending as well as financial services.

•Recipient of two Financial Services Officer for Outstanding Performance Award.

Washington Mutual Bank, Mission Hills, CA 09/2001-12/31/2006

Senior Personal Financial Representative/ Lending Specialist

•Developed and managed a portfolio of new and existing clients.

•Assessed each client’s individual needs and exceeded their expectations in the area of service.

•Originated and packaged mortgage and consumer loan products.

•Recognized for the highest Cross Selling of available financial services

•Certified to deliver all aspects of financial services and products.

•Recipient of the Circle of Value Award for outstanding performance.

•Recipient of the Customer Experience Award.

References: Will Provide Upon Request.

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