Customer Service Administrative Assistant

ELIZABETH FISHER

Leesburg, Virginia ***** T: 703-***-**** ****************@*****.***

ADMINISTRATIVE ASSISTANT

Assistant Project Management / Customer Service / Delivering Results

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Objective:

Administrative assistant with strong organizational and interpersonal skills, able to multi-task a variety of responsibilities and challenges with leadership responsibilities including problem solving, planning, organizing and managing budgets to achieve the corporate goals.

Job Skills:

• An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects, and to deliver cost reduction

• Investigative thinking, decision making and problem solving skills.

• Excellence Personal Communication skills

• Strong customer service skills

• Project management skills: Influencing, leading, negotiating and delegating abilities

• Conflict resolution

• Maintain complete confidentiality

• Adaptability and tolerant to stressed situations.

Other Skills:

• Learning systems and maintaining

• Creative thinking and organizational skills

• Effective listening skills

• Decision making and negotiating skills

• Creating design sales collateral/In Design

• Determination and Diplomacy skills

PROFESSIONAL EXPERIENCE

MANAGEMENT & TECHNOLOGY SOLUTIONS, FALLS CHURCH, VIRGINIA Present

Administrative Assistant

US Army Facility Health Planning Agency (HFPA), Facilities Support Division.

Provide administrative support to the Program Manager to maintain status of all projects. Sustain tracking in Excel spreadsheets using a variety of different sources including input from the Monthly Progress Reports and information complete accuracy of electronic documents (for example Excel, RFQ’s, CLIN Travel, Word, Army Forms, DOD forms/WAWF, MYINVOICE, and Outlook) maintain the documents in specified electronic locations. Coordinate with Tech support in Wide Area Workforce for electronic website billing while follow-up on MYINVOICE/DFAS Rome, New York to ensure 15 day payment for small business. Worked as a part of project management team overseeing construction of military medical facilities and the transition into the new facilities.

RESTON HOSPITAL CENTER 2011

Volunteer Services Department

Coordinator of volunteer service for Reston Hospital Center. Communications with over 80 volunteers in response to requests, produces general training and informational announcements. Assists administratively and program with outreach, recruitment, retention, and training for RHC programs. Process volunteer applications, producing volunteer statistics and assistance with program reports and scheduling. Set up VOLTRAK Volunteer Software for over 143 volunteers.

7COMPANY, LLC, LEESBURG, VIRGINIA 2010-2011

Event and Business Development Manager

Managed approximately 50 health fairs primarily for government agencies. Worked directly with human resource department to coordinate all facility layouts, marketing collateral, types of health and wellness vendors, healthy cooking demonstrations, staff on site, and health and wellness lectures. Largest customers include Federal Bureau of Investigation (FBI), National Oceanographic and Atmospheric Administration (NOAA), US Bureau of Engraving and Printing (BEP), Federal Emergency Management Agency (FEMA), Wolf Trap Performing Arts Center, and Arent Fox Law Firm. Health Fairs ranged in size from 15-50 vendors/exhibitors per event, and were attended by approximately 20-4,000 employees. Provided flu shots, cholesterol screenings, blood pressure/Results, and health cooking demonstrations. Managed on site on day of the event to ensure exhibitor process/coordinator process to manage all vendors. Create, design and wrote copy for marketing and print ads and on-line to increase client sales for Weight Loss and Wellness Center.

GRANITE AND MARBLE EXPRESS, CHANTILLY, VIRGINIA 2008-2010

Installation and Customer Service Manager

Responsible for managing exclusive granite fabricator relationship with 21 Lowe’s stores located throughout Maryland, Pennsylvania, Virginia, and West Virginia. Managed approximately 1,200 installations per year, personally visited all Lowe’s sales staff at 21 stores and maintain sales and marketing collateral and displays with each store manager, ensure that Cosentino’s company policies and procedures with Lowe’s big box procedures were consistent with all installations. Accomplish increasing overall customer satisfaction, as measured and tracked by Lowe’s resulting in an award of additional Lowe’s store to increase market visibility and total sales.

COMMERCIAL CONSTRUCTION/PROJECT MANAGEMENT SUPPORT 2006-2008

Dietze Construction, R.W. Murray, Bognet Construction Associates

Managed all aspects of commercial tenant interior small projects. Pre-award responsibilities included; reviewing architectural drawings to develop requisite budgets in support of final bid proposal. Developed a “qualified subcontractors’ list to cover a variety of specific requirements, e.g. plumbing, electrical, tile, and HVACs. Primarily worked directly with project managers and clients in coordinating all aspects of progress and development for each assigned project. Specific responsibilities focused upon project documentation to include submittals, meeting minutes, project directories, materials delivery status, and subcontractor communications. Work directly with Project Manager to ensure all drawing and submittals were timely and correct.

EDUCATION / PROFESSIONAL AFFILIATIONS

• University of Maryland, Bachelor of Arts, 1987

Major: General Education/Minor: Communications

• George Mason University, Bachelor of Science, 1993

Major: Physical Education and Health

• Loudoun Abused Women’s Shelter (LAWS) Board Member-Coordinate marketing events to raised over $52,000, Casino with a Cause, and River Creek Country Club-Martini Matters raising over $6,000.00.

• River Creek Country Club Covenant’s Committee-Vice Chair-Over 1500 homes in private gated community to evaluate architectural projects to keep consistency.

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