Independent Customer Focused Representative

“Independent Customer Focused Representative”

Trina C. Hairston

** ******** **. ******* **. 203-***-**** or ***************@*****.***

Objective:

My objective is always to exceed customers’ expectations; Contribute to a winning team, and aid in the growth of a productive company while working from my home office.

Career Profile:

• Strong background in all aspects of customer service and support

• Knowledge of computers: Microsoft Office Suite (MS Word, PowerPoint, Excel), Lotus Notes, AS400 program

• Outstanding typing skill (65 WPM): proficient in use of office equipment (e.g. copiers, fax machine)

• Excellent written and verbal communication

• Proven administrative, secretarial and general office expertise

• Efficient and good natured; excellent reputation with all former employers

Skills and Abilities:

• Provide customer service, data entry, or administrative and secretarial support in various office environments.

• Routed mail electronically and internally to departments within the company.

• Answered high call volume, and multi phone lines in fast pace front office environment

• Directed and routed calls to appropriate areas of business

• Scheduled appointments and product pick up arrangements.

• Utilized efficient and courteous customer service in personal and business settings.

• Processed orders entered and retrieved data using both PC and Mac computers.

• Forecast production and schedule dates accordingly

• Facilitated and designed training for front office staff

• Maintained accurate, up to date comprehensive and confidential files and records.

Work History

August 2006-August 2007 Customer Service/Data Entry Casco Products

Duties include but not limited to:

 Maintain database by entering orders daily and making changes as requested by customer

 Forecasting production to insure proper timing allotted for manufacturing and delivery.

 Answer inbound calls regarding shipping and delivery status.

 Change ship dates and ship methods.

 Entering data according to product, and shipment requirements.

 Ensure all necessary information is kept in various systems

April 2006- August 2006 Customer Service Representative Prudential Financial

Duties include but not limited to:

 Taking inbound phone calls

 Faxing/E-mailing Statements

 Transfer funds from one annuity plan to another

February 2001-March 2006 Customer Service/Production Control Prime Resources Corp.

Duties include but not limited to:

 Exceeded company minimum call per hour requirement

 Correlate related materials

 Design New-Hire Manuals

 Train New-Hire Classes

 Perform employee evaluations/Coaching sessions

 Front office support

July-2000- December 2001 Client Support HSS Inc.

 Support Hospital and Sales Staff inquiries in Medical Software for Coding purposes

January-1994-June 2000 Telemarketer/Customer Service/Corporate Trainer People’s Bank

Duties include but not limited to:

 Solicited pre-qualified customers

 Answer inbound phone inquiries regarding credit cards service (i.e., past due account, credit limits reward points)

 Train new hires (one-on-one, or classroom style)

 Created Training Manuals

 Monitor, Coach, and Supervise staff

Personal Achievements:

Established and operate at home business for recording artist

Duties include but not limited to:

 Accepting appointments via phone, fax, and email

 Securing travel for 30 people with airlines, and bus companies

 Drafting contracts and performance riders

 Receiving and depositing funds

 Preparing employee payroll for approval, and disbursing funds

Education:

Shelton High School- General Studies Shelton CT.

August 89- July 93 Diploma

Gateway Community Technical College General Studies New Haven CT.

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