Customer Service Sales

BALDASSARE FIORENTINO **** Anchor Court, Royersford, PA 19468 484-***-**** ***************@*****.***

OBJECTIVE

Seeking the opportunity to utilize my skills for a company that provides professional growth.

EDUCATION & TRAINING

Great American Pitch Fest

Screenwriting Expo Los Angeles, CA 2010

- Attended seminars taught by accomplished Hollywood screenwriters and executives.

- Studies focused on the art of writing for emotional impact and for the correct target audience.

University of South Florida

Bachelor of Arts, Communications Tampa, FL 2001

- Coursework focused on Creative Writing, Narrative Description, and Writing for Radio & TV.

- Held executive positions for the Pi Kappa Alpha National Fraternity.

FOX 13 WTVT - Sports Department

Internship Tampa, FL 2001

- Assisted staff with newsroom video and script editing.

- Conducted interviews with members of various Tampa Bay sports teams.

STRENGTHS

- Excellent communication, social, and life skills.

- Responsible when working under pressure and meeting deadlines.

- Proactive and creative approach to problem solving.

- Proficient in multiple computer programs.

- Extensive sixteen-year background in the field of hospitality and customer service.

EXPERIENCE

Server – Borgata Hotel Casino & Spa Atlantic City, NJ 2006 - 2011

- Consistently in the top percentage of sales in regards to both food and beverage.

- Ensured peak levels of hospitality in a high-demand and diversified environment.

- Provided training to new staff and performed various other duties as assigned.

- Upheld professionalism at all times and quickly appeased customer issues before they escalated.

Independent Insurance Sales Agent - AFLAC Egg Harbor Township, NJ 2004 - 2006

- Prospected and successfully attained new accounts through specific marketing and sales techniques.

- Consulted insurance matters and administered claims for policyholders of different industries and professions.

- Renewed individual and business accounts and kept policyholders aware of any changes in rates and plans.

- Designed presentations and successfully demonstrated various products and services.

HOBBIES & INTERESTS

- Writing comedy screenplays, fiction short stories, and novels.

- Reading wellness, spiritual, and inspirational books.

- Exercising through sports and weight training.

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