Customer Service Administrative Assistant

VANESSA ZARAGOZA

**** ******** *****, *******, ** 94591

****************@*****.*** Phone: 707-***-****

SUMMARY

Responsible and dependable individual looking to secure an entry-level position with opportunities for growth. Analytical and creative problem solver with strong customer service skills, with proven ability to direct efforts toward positive outcomes.

SKILLS:

• Creative and contributive team player.

• Strong multi-tasking abilities.

• Detail oriented and very organized.

• Excellent interpersonal and communication skills.

• Independent self-learner.

• Works well under pressure and fast-paced environments.

• Proficient in Microsoft Software Applications, such as Word, Excel, Outlook, PowerPoint.

• Advanced knowledge in Adobe Photoshop.

• Can type 80+ WPM accurately.

PROFESSIONAL EXPERIENCE

TOTAL ENVIRONMENTAL & POWER SYSTEMS, INC., Concord, CA August 2011 to February 2012

Administrative Assistant

• Maintain and organize office files.

• Open and distribute mail; receive packages.

• Prepare and create documents and spreadsheets using Word and Excel.

• Assist HR in company events and payroll.

• Answer and direct calls.

• Generate closeout packages to send to contractors for billing purposes.

CONTRA COSTA COUNTY, Pleasant Hill, CA June 2011 to August 2011

Temporary County Clerk

• Basic data entry into County program, CalWin.

• Processed and registered applications through CalWin, then organized packets to be mailed out to clients.

• Created daily logs using Excel.

FIDELITY NATIONAL HOME WARRANTY, Concord, CA May 2010 to May 2011

Temporary Receptionist

• Answered and directed incoming calls using Avaya Phone Software System.

• Filed, sorted, photocopied, retrieved and delivered mail.

• Input and logged return mail into software program.

• Assisted HR in projects and payroll.

ALDO SHOES, Fairfield, CA November 2010 to January 2011

Seasonal Sales Associate

• Assisted Managers with opening and closing store procedures and registers.

• Organized and prepared excellent visual presentations of shoe shelves.

• Exceeded daily and monthly sales goals and performance.

MACY’S, Fairfield, CA February 2010 to April 2010

On-call Sales Associate

• Provided superior customer service to all internal and external customers.

• Opened and closed register; Cashier.

• Recognized for increasing department revenue and creating promotional displays.

RFZ CONSULTING, Vallejo, CA January 2006 to August 2008

Administrative Assistant

• Developed PowerPoint presentations and supporting material.

• Made mathematical calculations quickly and accurately.

• Evaluated the effectiveness of the completed project as assigned.

REFERENCES

Fonda Jones, HR Manager at TEPS 925-***-****

Kimberly Taylor, Benefits CalWin Manager at Contra Costa County 925-***-****

Christine Ponce, HR Manager at Fidelity National Home Warranty 925-***-****

EDUCATION

St. Patrick – St. Vincent High School Vallejo, CA

San Jose State University San Jose, CA

Sacramento State University Sacramento, CA

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