Customer Service Management

QUALIFICIATIONS

A highly driven, motivated and analytical professional with a passion for sustainable engineering and the ability to analyze operations, identify areas for improvement and design, and implement plans that generate profitable results. Core competencies include, but not limited to: people leadership, opportunity identification, new business development, public relations, marketing communication planning, innovative thinking and customer service.

EDUCATION

Masters in Civil and Environmental Engineering June 2011

Carnegie Mellon University, Pittsburgh, PA Cumulative GPA: 3.8/4.0

Bachelor of Arts in Physics, Minor in Mathematics and Asian Studies Dec. 2009

St. Mary’s College of Maryland, St. Mary’s City, MD Cumulative GPA: 3.5/4.0

PROFESSIONAL EXPERIENCE

Business Development Analyst - Liquidity Services, Inc. Feb. 2010-Aug. 2010

• Determined feasibility of business opportunities

• Generated bid reports used for review by upper management

• Extensively analyzed high volume of data via MS Excel

Atomic Physics Lab Intern - Patuxent River NAS May 2009-Aug. 2009

• Designed and built a laser feedback circuit

• Operated lab tools including oscilloscopes and laser controllers

• Developed proper lab notebook protocol

• Gained a basic understanding of atomic physics (laser cooling and trapping)

Configuration Management Specialist - Booz Allen and Hamilton Dec. 2008-Dec. 2009

• Updated the configuration management team’s website

• Maintained configuration management databases

• Reviewed and assessed weekly configuration reports

• Researched and assessed potential configuration tools for CM team

RELEVANT COURSEWORK

• Project Management

• Engineering Economics

• Probability and Estimation Methods

• Data Management

• Sustainable Engineering

• International Collaborative

Construction Management

• Structural Design

• Sustainable Engineering Project

• Life Cycle Assessment

CROSS-CULTURAL EXPERIENCE

• Studied abroad at Lingnan University in Hong Kong for a semester in Fall 2008

• Studied abroad for 10-months in Yi-Lan, Taiwan, R.O.C

• Participated in a 3-week study to Western Africa as part of the Nitze Scholar Program

• Recreationally travelled to numerous countries including, The Gambia, Senegal, Canada, China, Philippines, Taiwan, Hong Kong and Macau

TECHNOLOGY SKILLS

• Windows and Mac OSX operating systems

• Microsoft Office Suite (Word, Excel, FrontPage, Email, PowerPoint, Access)

• SQL

• SimaPro

HONORS AND AWARDS

• St. Mary's College of Maryland, Dean’s List- FA2006, SP2008, SP2009, SU2009, FA2009

• St. Mary's College of Maryland, Paul H. Nitze Leadership Scholar

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