Manager Customer Service
Resume:
Sharon E. Smith
Junction City, OR 97448
*******@*****.***
To succeed takes effort with positive results.
I am seeking employment as a Health Care Representative/Patient Advocate
with Chamberlin Edmonds who advocates for the patient/client through multiple avenues. I believe that Chamberlin Edmonds will allow me the opportunity to make a difference in a person’s life. Especially now, with where the level of economic turndown stands. I am one of those people who care, not because I have the training to fill out paper work, but because through experience I understand.
I have worked in the medical field for approximately 40 yrs; in nursing homes, hospitals, assisted living and private/ home health care facilities. Therefore, I have the knowledge to accurately deal with patients, work with Dr’s, Nurse, hospital staff, and interpret medical records and information, I have had case management experience through the fire service, DHS Child Welfare, as well, dealt with case management as a CNA. I have the required computer and data skills you have asked for and use Micro Soft Office every day. I have held positions with Volunteers in Medicine Clinic in Springfield Oregon as a front office worker, eligibility and scheduling worker, and a medical referral assistant. I have also worked in the capacity of secretary and treasurer for the Fire Chiefs Association, Firefighters Association, and the Assembly of God Church in the state of Oregon. I also held Lieutenant, Captain, State Certified Instructor, and Firs inspector positions, and had to deal with many state and federal entities. I am also a past business owner.
I have knowledge of Medicare, Medicaid, SSI, SSD, SSA, and DSHS; however, I am not fluent in their entirety. I have had two years of Spanish, but again do not speak the language fluently. I have no problem with comprehension and understanding of how to file documents dealing with the state, or insurance companies. I have the ability to research and find information and assistance needed to the complete tasks required of me. I am a fast learner and am confident that I can learn what is needed to complete the requirements of this job.
I hold a B.Ed.in Family and Human Services, as well as, a minor in Business Administration from the University of Oregon. An AAS in Business Marketing from Umpqua Community College in Roseburg, OR, thirteen credits toward a Masters in Health
Sharon Smith 2
Administration/Gerontology through the University of Phoenix of Arizona. I have emergency services as well as 25+ yrs in management, marketing, public relations, and customer service. In
addition, I have experience in social work, adult and foster care. I also have training in crisis intervention, work crisis prevention, cultural and mental health, and cultural diversity training.
Enmeshed with my personal motivation is the ability to build and work collaboratively in a strong team environment, and work independently when necessary.
Strong interpersonal skills allow me to build a rapport with patients, the client and staff.
Analytical skills give me the ability to analyze situations accurately and effectively.
Skill sets in time management, organization, computer knowledge, secretarial skills and being a quick study establishes value for my employer.
Professionalism and integrity are attributes that allow me to provide the expertise that you require for this position.
Sharon E. Smith
95426 Noraton Rd.
Junction City, OR 97448
*******@*****.***
QUALIFICATIONS:
Excellent personal motivation with a proven ability to work collaboratively in a strong team
concept environment, as well as working independently.
Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able
to adapt effectively to challenging and emergency situations.
Well developed skills in prioritizing, organization, decision-making, time management, and
verbal/written communication skills.
Strong interpersonal skills results in exceptional rapport with people with success in
initiating, promoting, and maintaining strong interpersonal relations. I am able to deal
courteously, professionally, and tactfully with the public in a variety of circumstances.
Qualified in Human Services, Management, and Healthcare, through work, education and life to develop concepts and ideas experience. I have excellent analytical skill to visualize, articulate, and solve both complex and uncomplicated problems and concepts, and make decisions that make sense based on available information. Such skills include demonstration of the ability in gathering and analyzing information, designing and testing solutions to problems, and formulating plans for solutions.
I have computer skills with Microsoft Office, Novell, and FACIS.
EDUCATIONAL BACKGROUND
2010-2011 University of Phoenix working on a Masters in Health Administration and Gerontology
2007-2009-University of Oregon: Bachelor of Education Major: Family and Human Services,
Lundguist School of Business: Minor: Business Administration,
2004-2007-Umpqua Community College: Associates of Applied Science: Business Marketing,
SS pg 2
Management training with Pizza Hut, Abby’s, Wendy’s and Baskin Robin’s Restaurant, Fire Services and owning my own businesses.
TECHNICAL EDUCATION
Internship with Department of Human Services
Certified Nursing Assistant, Licensed for 38 yrs
State Certified Training Instructor for volunteer fire department
Management training through the Douglas County Fire Fighters, and Fire Chiefs Association, Pizza Hut, Wendy’s, and Baskin Robbins.
I also owned and operated my own business, a chimney cleaning, and an oil changing station, as well as various selling businesses.
Management training with the Fire Chiefs Association of Douglas County; hosted by Umpqua Community College
LVN training, Los-Angeles, CA. 1968
Work Experience:
Jan-Dec. 2009 Dept. of Human Services-Internship Child Welfare, West 11th Eugene, OR
March-Aug 2004 - Umpqua Community College, Scheduler, and Secretary
April 2003-Feb 2005 - Mercy Hospital Roseburg, OR CAN float
Oct.2002 – Mar. 2003 Dell Computers; Roseburg, OR Sales Tech.
Oct. 2000- Nov. 2002 Marquis Care Springfield, OR CAN
Jan. 2000- Oct. 2000. Rosehaven Care Facility; Roseburg, OR CAN
July 1997-Dec 1999 Adams House; assisted living, Myrtle Creek, OR. Care giver, med aid, housekeeping, and in charge during NOC shift.
1990-1995-Pizza Hut Roseburg, OR-Shift Manager-6 months, Assistant Manager-1yr., Manager-3 yrs.
1985- 1986 Wendy’s; High Point, NC counter crew
1985 -1986 Baskin Robin’s Assistant Manager
1986-1987 High Point Regional Hospital, High Point, NC Lead CNA
1987- 1989 Wendy’s Ashboro, NC Assistant Manager
1989 Grandview Care Facility Roseburg, OR CNA
SS pg 4
1980-1984 Williams Chimney Sweep Tri City, OR Owner operator
1978-1983 Tri City Fire Department; Tri City, OR: Firefighter, Truck Engineer, Lieutenant,
Captain, Fire Inspector, and Trainer
TEACHING:
While a member, of the fire department I produced and taught student programs on fire safety.I also taught and trained firefighters, and junior firefighters. I taught Sunday school classes of, Kindergarten, and grades 2 thru 5.
Volunteer and Academic Activities:
I volunteered with the American Red Cross blood drive through Umpqua Community College (UCC) being responsible for making sure all areas of the drive ran cohesively.
I organized fundraisers for fire victims, and created fire-training programs that included the Stop, Drop and Roll theme and taught these programs to Primary, and Middle schools.
I was the treasurer and secretary for the Douglas County Fire Fighter’s and Fire Chiefs Associations in the state of Oregon.
I also participated in the organization of the first women’s and junior fire fighting team in Southern Oregon.
I volunteered for projects in the church I attended, such as president of the Women’s Ministry Program. My duties included; presiding over business meetings, developing different programs and appointing the personnel needed, creating skits, and managing fund raising programs, to aid the needy, as well as raise money for our church programs.
I volunteered with Umpqua Community Action Network writing a new business concept for the Administrator. I interned with the Public Relations Department at Umpqua Community College, and volunteered with the highway cleanup projects, Senior Citizen projects, and Food for the Needy Project.
Through the college business classes, I was the Public Relations officer for the Phi-Beta-Kappa program.
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