IT Business Professional

MEIKA NICOLE HOLMES

P.O. Box *** • Texas City, TX • 77592 • 832-***-**** • *******@*******.***

SUMMARY OF QUALIFICATIONS

Highly motivated and experienced IT Business Professional seeking a career that allows me to contribute extensive communication and technical experience with an organization that offers advanced opportunity.

RELEVANT EXPERIENCE

ITT Technical Institute, Webster, TX March 2008 – March 2009

IT Support Network Administrator Internship

• Maintained, troubleshot, configured, and repaired computers in student and staff computer labs to ensure optimum operation and prevent user interruptions.

• Installed and configured operating systems including Win 2003 Server, W2k Pro Server, W2k Pro Workstation, Win XP (Pro/Home), WinNT 4.0 Server, and WinNT 4.0 Workstation in accordance with manufacturer specifications.

• Efficiently completed installations and support for software applications including Microsoft Office Suite, Word Perfect 6.0/2000, MS Works, AutoCAD, Norton Anti-Virus 4.0/5.0/2000/2002, McAfee, Adobe Photoshop Deluxe/6.0, Adobe Illustrator 10, Sound Forge, Director Shockwave 8.0, Dreamweaver, Power Archiver, WinZip, and Paintbrush.

• Performed maintenance, configuration, and repair of hardware, internet connectivity, email, and peripheral devices including printers, scanners, fax machines, and copiers in accordance with company guidelines and specifications.

• Re-imaged hard drives, enforced network solutions, and completed daily backups to ensure complete data security and network reliability.

American National Insurance Company, Galveston, TX June 2002 – May 2007

Help Desk Support Specialist

• Fielded 150 inbound and outbound calls daily to provide technical support for clients regarding Pega Systems data processing software, in accordance with manufacturer specifications.

• Assisted clients with insurance policy management and internal communication utilizing Pega Systems software by providing step-by-step instructions, answering inquiries accurately and courteously, and troubleshooting as needed.

• Accurately documented all issues and resolutions utilizing dedicated software for up-to-date file maintenance and recordkeeping.

• Facilitated training of new call center employees including proper phone etiquette, troubleshooting, documentation, company policies, and procedures.

• Achieved recognition for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.

EDUCATION

ITT Technical Institute, Webster, TX

Associate of Applied Science, Information Technology - Computer Network Systems

Anticipated Date of Graduation: December 2009

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