Deborah Slaughter

***** *** *****

DEXTER, MO ***41

573-***-****

573-***-****

Objective:

Obtain a challenging position that utilizes my people and organizational skills.

Qualifications

Ÿ Able to multi-task and organize

Ÿ Communicate and work well with co-workers

Ÿ Experienced in on the spot problem solving

Ÿ Proficient in Micro Soft Word and Excel

Education

2002 Certified Nurse Assistant, Missouri Dept. of Health & Senior Services

2002 Microsoft Word and Excel course, Business Advantages

1986 Cosmetology, Pat Wilson’s Beauty College

Employment

2011/Current

RMR Telemarketing

Make outbound B2B calls to generate leads for various clients

2010/2011

Advanced Lead Exchange

Supervise a Team of 20 Plus agents

Coach and Train My Team to meet daily and weekly quotas

Make outbound lead generation calls

Hold weekly Team meetings

Complete Management Monitoring Forms

Work closely with Management and QC

Recruiting New Agents

2009/2010

Talk2Rep

Make outbound customer service calls

Take inbound customer service calls

Gather client renewal information

Process Payments

Answer membership questions

Handle complaints

Perform up sells

2006/2010

West Corporation

Ÿ Take inbound customer service calls

Ÿ Gather order information

Ÿ Perform up sells

Ÿ Answer billing issues

2007/2007

ACD Direct

Take inbound pledge calls

2005-2006

Gill Group

Ÿ Gather information from all resources for appraisals

Ÿ Map subjects for inspectors

Ÿ Schedule inspections with clients

Ÿ Oversee Research Department

Ÿ Meet deadlines

2004-2005

Specialty Products & Services, Inc

Ÿ Process time sheets for payroll

Ÿ Answer all incoming calls

Ÿ Create new staff and client files and maintain existing files

Ÿ Schedule continuing education classes for staff

Ÿ Assist in monthly scheduling for staff

2003-2004

Certified Nurse Assistant, Missouri Delta Medical Center

Telemetry/Intensive Care Unit

Ÿ Perform 12-lead EKGs

Ÿ Take vital signs every hour

Ÿ Chart patients’ in-take, out-put and vitals

Ÿ Meet patient needs

1999-2003

Certified Nurse Assistant, Visiting Nurse Association of SE Missouri

Ÿ Perform daily tasks, such as shopping, preparing meals, etc.

Ÿ Document patients’ emotional and physical condition

Ÿ Worked in Hospice program and Respite care

2003-2003

Certified Nurse Assistant, Part-time, Crowley Ridge Care Center

Alzheimer’s Lock-down Unit

Ÿ Obtained vital signs

Ÿ Served meals

Ÿ Assisted in daily living

1986-2003

Cosmetologist, Imperial Beauty Salon

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