Appointment Setting/Lead Generation/Telesales
Resume:
Deborah Slaughter
DEXTER, MO ***41
Objective:
Obtain a challenging position that utilizes my people and organizational skills.
Qualifications
Ÿ Able to multi-task and organize
Ÿ Communicate and work well with co-workers
Ÿ Experienced in on the spot problem solving
Ÿ Proficient in Micro Soft Word and Excel
Education
2002 Certified Nurse Assistant, Missouri Dept. of Health & Senior Services
2002 Microsoft Word and Excel course, Business Advantages
1986 Cosmetology, Pat Wilson’s Beauty College
Employment
2011/Current
RMR Telemarketing
Make outbound B2B calls to generate leads for various clients
2010/2011
Advanced Lead Exchange
Supervise a Team of 20 Plus agents
Coach and Train My Team to meet daily and weekly quotas
Make outbound lead generation calls
Hold weekly Team meetings
Complete Management Monitoring Forms
Work closely with Management and QC
Recruiting New Agents
2009/2010
Talk2Rep
Make outbound customer service calls
Take inbound customer service calls
Gather client renewal information
Process Payments
Answer membership questions
Handle complaints
Perform up sells
2006/2010
West Corporation
Ÿ Take inbound customer service calls
Ÿ Gather order information
Ÿ Perform up sells
Ÿ Answer billing issues
2007/2007
ACD Direct
Take inbound pledge calls
2005-2006
Gill Group
Ÿ Gather information from all resources for appraisals
Ÿ Map subjects for inspectors
Ÿ Schedule inspections with clients
Ÿ Oversee Research Department
Ÿ Meet deadlines
2004-2005
Specialty Products & Services, Inc
Ÿ Process time sheets for payroll
Ÿ Answer all incoming calls
Ÿ Create new staff and client files and maintain existing files
Ÿ Schedule continuing education classes for staff
Ÿ Assist in monthly scheduling for staff
2003-2004
Certified Nurse Assistant, Missouri Delta Medical Center
Telemetry/Intensive Care Unit
Ÿ Perform 12-lead EKGs
Ÿ Take vital signs every hour
Ÿ Chart patients’ in-take, out-put and vitals
Ÿ Meet patient needs
1999-2003
Certified Nurse Assistant, Visiting Nurse Association of SE Missouri
Ÿ Perform daily tasks, such as shopping, preparing meals, etc.
Ÿ Document patients’ emotional and physical condition
Ÿ Worked in Hospice program and Respite care
2003-2003
Certified Nurse Assistant, Part-time, Crowley Ridge Care Center
Alzheimer’s Lock-down Unit
Ÿ Obtained vital signs
Ÿ Served meals
Ÿ Assisted in daily living
1986-2003
Cosmetologist, Imperial Beauty Salon
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