Customer Service Manager

Location:

Sudbury, ON, Canada

Salary:

13.00

Posted:

August 17, 2011

Contact this candidate

Resume:

Brittany Tessier

*** ****** ***** ******* ***, Ontario 705-***-****

Objective: To obtain full-time or part-time employment

Employable Skills:

• Fully bilingual in written and oral French

• Relate well with people of all ages

• Very responsible, outgoing and able to relate to people from diverse cultures

• Strong commitment and enthusiasm for new challenges

• Work well under pressure

• Great ability to follow policies and procedures

• Work well as a team or independently

• Energetic, strong work ethics, and quick learner

Relevant Experience

• Customer service in a variety of different positions

• I take great pride in my work dealing with the public in a professional manner, making the customer feel welcome and appreciated.

• My own enthusiasm, passion and excitement, often reflects in the people around me.

• Spend quality time consulting with customers to find out what their needs and wants are, offering suggestions and creative options for very satisfied repeat customers.

• Easily established rapport with customer, taking care to focus on the positive needs to make their visit most enjoyable.

• Demonstrate ability to calmly offer service and suggestions to customers.

• Posses’ positive attitudes which overflow to everyone I come in contact with.

• Recognize and maintain privacy and confidentiality of customers and co-workers.

• Experienced in booking appointments, relaying accurate messages and much more.

• Keen awareness of the importance of following all policy and procedures.

• I have completed a placement for cooperative education at the McCausland Hospital. I gained experience with working hands on with patients and customers.

• I have completed a placement for cooperative education at Ecole Catholique Franco Terrace. I gained experience with working hands on with young children, and improved my French skills.

• I have recently done a placement at J.E. Stokes Medical Centre, working for Doctors and receptionists. I was there to help with any type of overflow of work.

• For the past year I worked in customer service as a receptionist at Trenz Hair Studio in Thunder Bay, Ontario. This was a fast-pace environment, and this has given me experience with working under pressure and stress.

Employment Experience

June 2005 - March2007 Waitress Drifters Roadhouse

September2006-February2008 Customer Service Subway

May2007-April 2008 Cashier Terrace Bay Shell

December 2007-February2008 Concession Trestle Ridge Ski Hill

March 2008-March2009 Peer Leader Marathon Health Unit

July 2009 – September 2009 Hostess Montana’s Cook House

September 2009 – Present Receptionist Trenz Hair Studio

May 2010 – September 2010 Representative Molson Coors Canada

April 2010 - Present Hostess Moxie's Classic Grill

Education & Training

I have achieved my OSGD at the academic level and graduated on the "A" Honor Roll