HR Professional

Wanda S. Nelson

Irving, TX ***** • (C): 682-***-**** • (E): *****.********@*****.***

Objective

HR professional seeking an HR role to utilize a wide range of human resources knowledge for advancing organizational processes. Proven analytical and relationship building ability for problem solving of internal and external customers. Accumulated experience in policy administration, it learning/training, customer engagement, hris administration, recruiting, corporate communication, leave administration, and payroll coordination. Committed to strategy based decisions aligning with HR best practices. Superior skills in completing projects using attention to detail, interpersonal communication, a sense of urgency, leadership, and flexibility in changing fast paced environments. Proven ability to support many diverse groups: classified, unionized, exempt and non-exempt in multi-site locations across the U.S. (CA, NJ, MS, FL) and abroad (Germany, India, Afghanistan, Iraq, and Kenya) for prominent organizations.

Educational Background

B.A. Human Resources & Psychology, 8/2007

Michigan State University, East Lansing, MI

• Michigan State University, Human Resources Association, 1/04 - 5/07

Additional Information:

• Professional in Human Resources, 12/11

Professional Background

Undisclosed – Kabul, Afghanistan

HR Generalist Senior, 10/11 – 1/12

• Provided concentrated short term HR support for classified U.S. government contract

• Partnered with business units on hiring needs

• Validated and prepared FSA Contracts for those supporting overseas operations, modification to the contracts, or end of employment letters.

• Supported a variety of employment/HR activities for the designated business unit.

• Advised managers and employees, as needed regarding employee relation issues.

• Ensured proper training is provided to employees and managers for their execution of HR related matters.

• Managed execution of corporate HR programs such as benefits enrollment, performance management and community service activities.

• Completed deadlines often under tight time frames and assisting team members as and when required.

• Established HR files system in accordance with Governance & Execution Model.

• Responsible for completion of all new hire activities

• Prepared and shipped HR records to U.S. team for processing.

• Conducted new hire orientation for contract transition.

• Managed accounting of business expenses via corporate business account.

Accomplishments:

• Issued Government Security Clearance

• Effectively problem solved to swiftly produce 375 5-year service awards with limited resources.

• Provided superior customer service to employees in austere conditions with limited mobility.

• Effectively introduce team building concept to a group of 4.

• Coordinated recruitment for employees not renewing FSA contract.

Recruiting Operations Specialist, 2/10 –10/11:

Recruiting Operations department key contributor in project management and corporate communications, and administrator/liaison for ATS. Manages troubleshooting needs of ATS. Coordinated with multiple functional departments and business units on timely and accurate. Served as back-up to manage onboarding of contractors for work location. Department communications point of contact. Processed $70,000+ international invoicing wire transfers weekly. Managed service metrics project monthly, to measure and analyze candidates’ satisfaction of recruiting process.

Accomplishments:

• Accurately completed of over 1,500+ data uploads into ATS.

• Sole point of contact for departments SharePoint administration

• Composed enterprise wide e-learning training courses and Quick User Guide on new hire requisition and OFFCCP compliance

• Coordinated and composed several DI Hire project components with key stakeholders and vendors

• Empowered team of 8 on various projects to meet critical deadlines

• Managed Recruiting Process Survey pilot resulting in continuation as a key initiative.

• Assisted with full cycle recruiting: sourcing, interview prescreening, data mining, hm relationship building

Northrop Grumman, HR Service Center- Irving, TX

HR Service Representative, 7/08 – 11/09:

Served as the point of contact for employees/managers; and liaison to all functional stakeholders for a Fortune 500 defense contract leader. Managed LOA policy/procedure in accordance with state/federal laws. Managed inquiries, employee data changes, HR tools navigation, and vendor coordination for organization that supports 125,000 employees in various job levels and in multi-site locations. Resolved inaccuracies relating to leave administration, benefits, payroll coordination, and onboarding of employees in various states and abroad. Team lead on management of employment verification vendor and LEAN process development.

Accomplishments:

• Investigated and resolved several interdepartmental escalated unresolved employee issues daily receiving high praise from leadership and effected employees.

• Key contributor in developing employment verification process, DST procedure/process maps, and forms.

• Developed training material and conducted coaching sessions for new and existing staff on employment verification process.

• Assisted with creating business continuity plan and other emergency preparedness needs.

• Created training activities, and various other communication materials.

• Built strong rapport with Legal, Benefits, Payroll, Communications, and Office of Personnel Management.

• Lead a project team through harmonization of select policies to support 3 sectors.

American Red Cross-Great – Lansing, MI

Human Resources Intern, 8/04 - 8/07:

Contributed to Recruiting, On-Boarding, Benefits, Employee Relations, and Labor Relation efforts. Created and revised standard operating procedures to compose manual for 400+ employees. Trained line managers on proper FMLA administration for non-exempt employees. Managed recruiting activities such as Identified sourcing strategies for hourly and exempt level employees. posting to job boards, vetting resumes, scheduling interviews, conducting interviews, etc.

Accomplishment: Introduced a health and wellness plan intended to reduce turn-over to a senior team

Computer Software/Systems Knowledge:

• Microsoft Office 2010

• HTML

• Data Mining

• Social Media

• Systems Knowledge: Customer Management Systems, Document Management Systems Talisma Knowledgebase

HRIS/ATS:

• PeopleSoft 9.0

• SonicRecruit

• Taleo Talent Intelligence Seminar

Additional Employment

• Administrative Assistant (Temporary), Macquarie Equipment Finance - Coppell, TX, 12/09 – 1/10

• Bridal Consultant, David’s Bridal – Dallas, TX, 11/09 – 3/10

• Sales Associate, DSW Shoes - Arlington, TX, 5/08 – 09/08

• Sales Associate, The Body Shop - Auburn Hills, MI, 11/06 – 1/08

• Research Marketer, Mitchell Research & Communications Inc. - East Lansing, MI, 5/05 – 5/06

• Office Coordinator, Michigan State University, East Lansing, MI, 03/05 – 06/06

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