Customer Service Sales
Resume:
SANDY MICHEL
**** ********* ****, *********, ** *8031
******.*****@*****.***
________________________________________
PROFESSIONAL EXPERIENCE
SALES MANAGER/PARTNER Bio-Dry Services, Inc. Huntersville, NC 10/05-present
National account manager responsible for all operations of account management, including business to business sales and follow up of services provided. Managed and trained field technicians. Provided all necessary product and materials for
customers and techs. Marketing including internet marketing, outstanding customer service, and problem solving, involved with profit and loss, margins, new product introductions. SALES INCREASE 40% ANNUALLY
SALES MANAGER Bassett Furniture Direct – Concord, NC 7/03 – 10/05
Manage all aspects of store operations and sales. Responsibilities include training sales associates and sales support personnel, coaching associates to understand goal setting and the importance of obtaining both individual and team goals. Helping team realize the importance of outstanding customer service and follow up with every customer in order to create relationship selling.
Assisted associates to obtain monthly and quarterly goals and exceed budgeted goals set for the store.
STORE OF THE YEAR AWARD, PRODUCED TOP SALES PERSON OF THE YEAR
TERRITORY SALES MANAGER New Creative Enterprises – Charlotte, NC 8/01 – 08/03
Outside sales manager with giftware and home accessories company. Focusing on current and new promotions with everyday and seasonal items. Duties include but not limited to prospecting new business, order placement and follow up, trade shows,
achieving monthly quotas. Keeping customers updated on the latest product introductions to ensure increased sales and satisfied
customers with timely shipments.
NATIONAL SALESPERSON AWARD
MANUFACTURER’S SALES REPRESENTATIVE LBI/BOYD Wallcoverings - Denver, CO 12/98 - 8/01
Outside sales representative for wallcovering distributor. Responsible for setting presentations with designers and architects in the Colorado, Wyoming, and Montana territories. Also responsible for follow up with painting contractors and installers on specified products for projects. Updating and informing clients on new and discontinued products. Providing the best in customer service to ensure continued growth in the territory.
INCREASED SALES ANNUAL AVERAGE 25%
SALES / INTERIOR DESIGNER Kacey Fine Furniture - Denver, CO 8/93 - 4/98
All phases of interior design including detailed furniture packages for condominium units, color boards for various projects, carpet and window treatments, wallpaper and accessories. Residential and commercial applications. In home and office
appointments with clients. Providing the best in customer service to ensure repeat and referral customers.
TOP SALES AWARDS
EDUCATION
SURGICAL TECHNOLOGY – Central Piedmont Community College
Currently enrolled 3.9 GPA with over 100 logged procedures including robotic and laparoscopic
Knowledge of OR protocol as well as familiar with instrumentation and products
INTERIOR DESIGN DEGREE Southern Jr. College, Huntsville, AL / October 1988
Drafting, Space Planning, Color & Design, Perspective Drawing, Commercial Applications 3.97 GPA
COMPUTER SCIENCE DEGREE Snead State Jr. College, Boaz, AL / May 1985
RPG & BASIC Programming, Accounting, Business Management
MOST OUTSTANDING IN COMPUTER SCIENCE AWARD
COMMUNITY SERVICE
Business and Professional Women’s Club
American Society of Interior Designers
Arts Council
Civitans International
Salvation Army Homeless Women’s Shelter
Association of Surgical Technologists
Mexico Mission Trip leader and coordinator for 37 missionaries
Hobbies- Outdoor sports – water skiing, snow skiing, boating, tennis, golf
REFERENCES AVAILABLE UPON REQUEST
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