Customer Service Project

JANET H SONG

Remote support serving the San Francisco Bay area

Email: *********@*****.*** / Personal Cell: 908-***-****

http://www.blueglobeadmin.com

Seasoned freelance administrative professional with proven success record in providing comprehensive business support to improve office/project management and operations

CORE COMPETENCIES

Needs assessment, process reengineering, client relations, data analysis and management, time management, budget cost research and implementation

PROJECT EXPERIENCE

Industry: Data Systems Provider

-Respond to and resolve customer emails, facilitate brand loyalty

-Coordinate and lead system training sessions

-Update and maintain company Support Wiki

-Research and implement new data integration

Industry: Cosmetics Manufacturing

-Worked closely with company CEO to deliver all major account marketing initiatives, calculate costs and project inventory

-Worked closely with company Chief Creative Ambassador to fulfill client needs, kept schedule

on track and persisted in getting necessary materials to meet all deadlines

-Developed training and meeting schedules for service and shipping teams, coordinated

communications with executives

-Booked all guest speaker, model and product/travel logistics for on air segments for QVC

and The Shopping Channel

-Reviewed and negotiated contracts on behalf of CEO

-Researched and implemented new company training and process protocols

-Set up daily schedule for customer service team, coordinated duties between warehouse

and logistics

-Ensured federal compliance records were met accurately

-Wrote, proofread and edited copy and communications

-Acted as Secretary for executive meetings

Industry: Nonprofit Start-Up (various)

-Calendared and coordinated remote meetings for organization founders and principles

-Handled NDA with discretion and tact

-Sourced and implemented best use systems for growing needs

-Set up, scheduled, tracked and recorded timelines and milestones

-Recruited, managed and maintained volunteers

-Created, sorted, and segmented client data from extensive online research

-Developed graphics library, interviewed writers, wrote, proofread and edited articles

-Coordinated social media scheduling

SYSTEMS & APPLICATIONS

Microsoft Office, Quickbooks, Outlook, Adobe Acrobat, Google Docs, Backpack, WeMeUs, Picasa, Mac iWorks, Fogbugz, Type 65 wpm, Basic Social Media

EDUCATION

Bachelor of Arts in English Literature, Rutgers University New Brunswick NJ

Master of Arts, New York University NY

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