Gabriela Soto

**** *** **** **** ******* TX ***** • cell: 832-***-**** • email: ql4jo7@r.postjobfree.com

Receptionist

Customer Service Expert • MS Office “Power User” • Adept Written/Verbal Communicator

KEY SKILLS

Office Skills:

• Telephone & Front Desk Reception (Bilingual-SPANISH)

• Customer Service

• Filing Database & Records Management

• Executive & Administrative Support

• Complaint Handling

• Data Entry (75 WPM)

Computer Skills: Word, Excel, PowerPoint, Access , Windows Vista/XP

PROFESSIONAL EXPERIENCE

Ihop Corporation (Houston TX) • Host, 09/2011

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

EDUCATION

Langham Creek High School

Graduated as one of the youngest in my class (age 17), for I took my education very serious and important.

Had the privilege of being part of the National Technical Honor Society 2011