Customer Service Medical Billing

Courtney Pritchard

*** ****** **

Fall River, Ma,02720

phone: 508-***-****

**************@*****.***

OBJECTIVE

To give the utmost satisfaction to the customer while doing my job as per the standards.

SKILLS

Problem Resolution

meet deadline

Microsoft office skills

attention to details

great customer service

EDUCATION

Diman Regional Vocational Technical High School, Fall River, Ma

Diploma, May, 2008

Graduated from the Drafting program.

Bristol Community College, Fall River, Ma

Not obtained, December, 2012

Attending school to become a Medical billing and Coding Specialist.

EXPERIENCE

Starwood Hotels, Fall River, Ma

Inbound Call Reservations, September, 2008 - June,2009

Answering inbound calls to provide excellent customer service. Offering hotel rates, discounts, cross selling, and making reservations.

OnProcess Technology, Fall River, MA

Outbound Cold Calling Representative, August, 2009 - January, 2010

Cold calling customers of company's such as, Comcast,At&t,Charter,Cox Communication. Assisting customer in the return of unused equipment.

CORE ACCOMPLISHMENTS

Customer Service:

[Excellent customer service.]

[3 years of experience providing customer support in busy call center environments for hotel reservations and service supply chain employers.]

[Responded to over 150 customer calls daily and solved 99% of their concerns.]

References Available Upon Request

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