Operations Director, Facility Director

CHRISTIAN VOIGT

Address: ** ***** ***** *****, *********, New York 14086

Home: 716-***-****

Mobile: 716-***-****

E-mail: *******@*****.***

QUALIFICATIONS SUMMARY

Astute, detail-oriented, and highly organized professional, with experience in business development, marketing, event and logistics operations, and client development. Familiar with introducing new

products and services to existing and potential clients. Interested in pursuing a challenging career to continue the promotion of skills, knowledge, and leadership. Equipped with proven track

record of planning and executing strategic logistics programs and operations; departmental budgets and work plans; business transformations; as well as process and performance improvements.

Knowledgeable in leading people while successfully developing and implementing applications that drive insights and efficiencies. Armed with interpersonal skills to easily interface with business

clients, C-level executives, staff, and other professionals.

CAREER OVERVIEW

Achievements

- Received frequent recognition for demonstrating outstanding performance of duties and exceeding expectations in positions that require strong planning, analytical, problem-solving, team-

building, and leadership skills.

- Achieved a successful introduction and integration of a nationally recognized alcohol management program for all Event Staff, including concessionaires to guarantee approximately 100%

participation among staff working in the stadium on game days.

- Handled and coordinated all facets of event operations and daily business management of a well renowned NFL training camp at St. John Fisher College.

- Developed and successfully introduced a strategy to transition the stadium into a smoke-free facility.

Performance and Operations Management

- Provided expert oversight and direction to all elements of Ralph Wilson Stadium for NFL games and events.

- Led and rendered training program for all Event Staff.

- Played a leadership role in the production of several print projects, including Stadium Guide, game day employee service cards, parking permits, and Event Staff Manual.

- Strategically planned and executed a program enabling all stadium signage and visual elements to be updated, including perimeter fence, ringwall, wayfinding, directional, and informational

signage.

- Oversaw an annual budget of more than $1M.

- Organized schedule of facility rentals, special events, and promotional campaigns.

- Implemented sponsor-driven revenue-generating programs, such as the Bills Kids Club, High School Coaches Clinic, and Flag Football Tournament.

- Supervised stadium parking services and parking lot operations, including traffic control and parking lot security.

- Initiated a corporate recycling program to reduce waste.

Events, Marketing, and Logistics

- Managed all aspects of game day and logistics operations, supervising the centralized communication system for dispatching and incident tracking.

- Devised a comprehensive stadium staffing plan to deliver guest services while maintaining a keen eye toward safety and security.

- Assisted in the planning and implementation of the team’s overall marketing strategies.

- Spearheaded tactical marketing communications efforts and branding campaigns.

- Formulated and facilitated a mystery shopping program to ensure a quality stadium experience for guests and improve staff performance.

- Prepared and documented request for proposals (RFPs) and determined contract recipients.

- Directed the Bills Gameday Experience interactive football-themed festival and other fan affinity programs.

- Established and operated an annual flag football tournament to raise funds for the Bills Youth Foundation.

Client/Employee Relations

- Developed working relationships with subcontractors, including Contemporary Services Corporation (CSC) - civilian security services; Apex Security Group - law enforcement security services;

Service Employees International Union (SEIU) Local 200 - ticket takers and ushers union; Delaware North Companies (DNC) Sportservice - catering, concessions, and merchandise; Allpro

Parking, parking services; and Knight Facilities Management - cleaning, housekeeping, janitorial services, and general maintenance.

- Continually refined employee policies and procedures to ensure compliance with labor laws and establish protocols for employees to follow.

- Established a guest service philosophy and incorporated it into all staff training and development.

- Developed and implemented an Event Staff employee incentive program while producing monthly employee e-newsletter for all Event Staff.

- Rendered exceptional support to internship program; screened, interviewed, hired, and managed graduate assistants and interns.

Technical Proficiency

- Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), MS Access, FrontPage, and Internet Explorer; Customer Relationship Management (CRM) software package; Adobe Photoshop,

Illustrator and other digital imaging and graphic applications; ABI – TMSS (scheduling, credentialing, electronic time clock, inventory/asset management, event booking); Paychex Preview

(payroll); AwareManager (electronic incident tracking and facility management); GuestAssist (event text messaging).

WORK HISTORY

BUFFALO BILLS, ORCHARD PARK, NY | 1997–PRESENT

Director of Event Administration 2012–Present

Director of Operations and Event Services 2006–2011

Assistant Director of Marketing Operations 2005–2006

Senior Manager of Marketing Programs 2004–2005

Manager of Marketing Programs 1999–2004

Coordinator of Marketing Programs 1998–1999

Intern 1997

CANISIUS COLLEGE, BUFFALO, NY

Adjunct Professor 2002–2004

SPORTSPLEX, NORTH TONAWADA, NY

Director of Sport Operations 1996–1997

EDUCATION

Master of Science in Sport Administration | CANISIUS COLLEGE, BUFFALO, NY

Bachelor of Arts in Public Communication | STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO, BUFFALO, NY

PROFESSIONAL TRAINING

Disney Institute – “Disney’s Approach to Quality Service” Training

PROFESSIONAL AFFILIATIONS

Member of the Stadium Managers Association (SMA)

Certified Trainer for the Techniques for Effective Alcohol Management (TEAM) Coalition

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