Business Office Manager
Resume:
Theresa M Perez
Port Charlotte, FL 33952
Results-oriented and respected professional with over twenty-five years of progressive management experience including executive training, interpersonal communications, employee relations, recruitment, and staff development.
Excellent cognitive, analytical, organizational and planning abilities coupled with strong leadership and teamwork skills. Sound commitment to the highest standards in business practices and personal relations.
Experience:
2006 -2009
Restore Physical Therapy
Business Office Manager
Organized and implemented the start-up of a new office and oversaw the day-to-day operations in that office. Responsible for but not limited to:
*Patient files from start to finish which includes verification of insurance, billing, collecting and following all guidelines for insurance in which patient was on. Entering and maintaining patient database. Scheduling patients with therapists in the most cost effective way for the company.
* Ensure all charges, payments, and adjustments are accurately captured, coded and recorded. Ensure claims and statements are generated and mailed per company Business Office Policy and Procedure Manual.
*Verified and submitted all accounts payable to accounting.
*Prepare and supervise all patient and third party payer billing for the billing of all account types in a timely manner and for obtaining accurate reimbursement of all charges generated from patient treatment, as permissible by contract or law.
*Responsible for approving and setting up payment plans on delinquent accounts and if needed making the decision to turn over to collection agency or attorney. Exceeded collection goals and had an average of 36 days in a/r and only 7% in over 120 days.
*Made operational decisions based on sound financial judgment, managed financial resources according to budget and revenue projections, coordinate and prepare annual budget for submission to executives.
*Monthly review of financials for accuracy and compliance. Created and maintained monthly reports.
*Responsible for all Human Resource actions required by law and company Policy and Procedures.
2004-2006
Dunkin’s Diamonds
Office Manager
*Responsible for inventory control. All incoming and outgoing merchandise for a multi-million dollar
company.
*Payroll
*Account receivables and payables.
*Customer service.
*Responsible for all Human Resource functions required by law and company Policy and Procedures.
* Approved or declined credit applications in accordance with company Policy and Procedures.
2000-2004
Senior Home Care
Business Office Manager
Organized and implemented the start-up of new offices and oversaw the day-to-day operations in those offices.
*Oversaw Medicare billing activities with the lowest A/R in the company.
*Scheduled nurses in the most cost effective way for the company.
*Verified and submitted A/P to corporate office for payment.
*Certified computer trainer for implementation of company-wide new computer programs.
*Responsible for the recruitment, hiring, and termination of personnel. Employee relations, benefit enrollments, workers compensation claims, maintain HRIS database and implement employee recognition programs. Maintained HR bulletin board with current federal and state posters, job postings and other pertinent notices.
*Made operational decisions based on sound financial judgment, managed financial resources according to budget and revenue projections, coordinate and prepare annual budget for submission to corporate office.
*Monthly review of financials for accuracy and compliance. Created and maintained monthly reports.
1999-2000
Sunbelt Home Health
Employee Relations Coordinator
Responsible but not limited to:
*Coordination of company-wide programs in the areas of recruitment, employee retention and employee relations.
*Facilitate a standardized recruitment and hiring process, monitoring turnover statistics.
*Oversaw the company’s recruitment bonus plan, employee referral plan, and service award program.
*Payroll and benefit processing.
1992-1999
Business Office Manager
*All finance/accounting and administrative functions required in managing the multimillion dollar business and personal interests of professional golfer Raymond Floyd.
*Created/maintained company policy and procedures.
*All personnel functions
*Organized and attended the first Raymond Floyd golf tournament (Lexus Challenge).
References: Furnished upon request
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