Customer Service Human Resources
Resume:
LIBERTAD SANTIAGO
**** ********** ***** ** *** ** SAN ANTONIO TX 78222
210-***-**** **********@*****.***
US ARMY VETERAN
SUMMARY OF QUALIFICATIONS
• Solid experience in all facets of customer service.
• Solid experience in computer software and peripheral devices.
• Boundless energy, capable of adopting a number of roles simultaneously.
• Solid communication skills.
• Exceptional problem solver, driven to succeed with strong interpersonal skills.
• Bilingual
• Processing of incoming, out coming mail. Sorting and distributing to the correct departments.
• Texas driver’s license C
• Proficient in Microsoft computer applications
FUNCTIONAL SUMMARY
• Computer knowledge and software programs.
• Team worker
• Rapid learner
SUMMARY OF EMPLOYMENT
03/2008-09/2009 US Army Colorado Springs, CO
Human Resources Specialist/ Mail Clerk
• Ensuring quality methods are applied when welcoming new personnel.
• Setting up and maintaining controls of documentations.
• Responsible for maintenance of daily reports of the companies.
• Preparing clearly explanatory documents
• Peripheral office devices
• Comprehensive recruitment and staffing issues; policies, and processes.
• Open, date stamp, and sort incoming HR mail and faxes.
• Update employee information in the HR system, including address changes, stock, and terminations.
• Continually update and maintain facility address labels and phone numbers
• Prepare and send facility mail-out
• Maintain and order office supplies
• Operating postal equipment for all outgoing mail to meet daily deadlines
05/2007-03/2008 Walgreens Springfield MO
Pharmacy Technician
• Computer knowledge and software programs
• Re-stocking shelves in their respective areas
• Filling orders for medications with speed and accuracy for pharmacist's check prior to delivery.
• Ensuring that proper storage and security of medications are intact.
• Evaluation of claims and insurance policies.
• Process 3rd party prescriptions and manage adjudication review.
• Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
• Operate a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist.
• Refer all doctor’s calls and customer’s medical questions to Pharmacist.
• Retrieve, count and measure drugs, cap and uncap vials and bottles, except CIIS.
01/2006-06/2006 Centro Neumólogico Melendez Bayamon, PR
Medical Secretary
• Appointment scheduling.
• HIPPA Law.
• Medical terminology knowledge.
• Receive incoming telephone calls and take messages.
• Insurance claims
• Greet and receive patients and provide assistance as appropriate.
• Microsoft office programs.
• Prepare charts for patient visits
TECHNICAL SKILLS
• Patient profile inquiry.
• Bilingual.
• Software: Microsoft Word, Excel, Power Point, Access.
• Health Insurance policies and laws.
• Filing, medical records.
• Knowledge of legal, medical and technical terminology
EDUCATION
Palo Alto College, San Antonio TX
2012
• Criminal Justice
Army School, Fort Jackson SC
2008
• Human Resources Specialist
• Mail Clerk
Educational Technical College, Bayamón, PR
2004-2005
• Administrative Assistant
LANGUAGES
FLUENT IN SPANISH AND ENGLISH
REFERENCES
Frank Ruiz 10631 Terrace Crest San Antonio TX 78223
Veronica Benitez 15075 E. Lupon Rd St. Hedwig TX 78152
Luis A. Ortiz 2404 S. Calaveras Apt. 1303 San Antonio TX 78207
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