Customer Service Quality Assurance

L. Renee Key

**** *. ** ***.** * Burlington, NC *7217

336-***-**** * ***********@*****.***

Objective: As an aspiring Pharmaceutical Sciences graduate with strong biology, chemistry, laboratory and coursework experience, I am passionately seeking a position in the Science field that will allow me to utilize my academic, laboratory and analytical skills.

Education

North Carolina Central University, Durham NC

Bachelor of Science – Pharmaceutical Sciences August, 2008-December, 2010

Alamance Community College, Graham, NC

University Transfer Program – August, 2005 – May, 2008

Chemist Skills, Competencies & Strengths

• Well versed with scientific methods, techniques and their applications

• Possess a thorough knowledge of research principles and techniques.

• Experience in analytical methodologies.

• Agile thinker and a quick learner

• Good observation skills and ability to document accurately

• Strong analytical and problem solving skills

• Knowledge of quality control measures

• Knowledge of general laboratory safety

Relevant Courses:

• Scientific Writing

• General Chemistry I&II

• Organic Chemistry I & II

• General Biology I & II

• Microbiology

• Biochemistry I&II

Relevant Courses (cont.):

• Advanced Biochemistry

• Bioanalytical Chemistry

• FDA-regulations

• Quality Assurance

• Introduction to GMP

• Assay Design

• Team Work Environment

Analytical Equipment & Technical Procedures:

• Analytical balance / Top loader

• Compound Microscope

• Plate reader

• Gas Chromatoghraphy/ Mass Spectrophotometer

• Surface Plasmon Resonance Spectroscopy (SPM)

• CD Spectra

• Iso – Thermic Calorimetry (iTC)

• High – Performance Liquid Chromatography ( HPLC)

• Thin Layer Chromatography (TLC)

• Autoclave

• Centrifuge

• Micropipetting / Pipetting

• DNA / RNA Assay

• Protein Assay

• Agarose

• Electrophoresis / SDS Page

• Native Gels

• Silver Staining

• Western blotting

• Protein Expression

General Laboratory & Quantitative Procedures:

• Buffer Preparation

• pH measurements

• Making Solutions

• Sterile Techniques

• Record keeping

Computer & Engineering Skills:

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Data analysis

Course Project Laboratory/Research Experience:

Research Technician, North Carolina Central University, Durham, NC

Tomas Ding, PhD – Principal Investigator

January 2010-May 2010; August 2010- December 2010

• Assisted in the research laboratory of Dr. Tomas Ding

• Explored a series of different methods of testing to determine if the Heparin interaction with the Beta-amyloid increased the rate of plaque and fibril formation on the brain of patients with Alzheimer's Disease

• Focused for the research was on several neuro-degenerative type diseases

• Assisted in the continuous research study of Alzheimer's Disease (AD)

• Researched the possible effects of the relationship between Heparin a (polysaccharide) and Beta-amyloid (polypeptide)

• Attempted to determine how early the onset period Alzheimer’s disease may begin

Work Experience:

Customer Service Specialist, Eurosport, Hillsborough, NC, 10/2007 - Present http://Soccer.com

• Customer service, & marketing

• Answered incoming and placed outgoing customer service calls

Cosmetologist, Self-Employed, Burlington, NC. Strong understanding and application of Organic chemistry, general chemistry and Biology when working with clients, 01/1996 – 1/ 2012

• Performed chemical services

• haircuts

• specialty features

• general hair care services for clients upon request

• Counseled clients on hair care maintenance techniques and products

Fiscally managed and developed client base and business for over twenty (20) years

Activities:

• International Society for Pharmaceutical Engineering (ISPE)

• Special On-campus Events Volunteer

• Designed, displayed and Presented Alzheimer’s Disease Research Poster in the College of Science and Technology’s 2nd Annual Research Symposium

References:

Upon Request

Contact this candidate