Customer Service Medical

Paula J West

**** ********* ******, * - ***, Pennsauken, NJ 08109 • 856-***-**** • *************@***.***

OBJECTIVE

Seeking an opportunity in Telecommuting where I can apply my knowledge and experience of data entry and customer service. Demonstrate and prove strengths in communication and multi-tasking skills, assisting all levels of customers, organizing information and data processing.

_______________________________________________________________________________

SUMMARY OF QUALIFICATIONS

• Strong organizational and problem solving skills with the ability to handle and follow through on multiple tasks.

• Deal tactfully and persuasively with customers and co-workers.

• Assist customers with all questions and concerns.

• Maintain the highest level of integrity and professionalism in completing all responsibilities and duties.

• Ability to maintain open channels of communication with internal and external customers, office staff and referring departments.

• Review of records for completeness, accuracy and compliance with regulations.

__________________________________________________________________________________

WORK EXPERIENCE

Regional Foot & Ankle Specialists, LLC, Pennsauken, NJ

2007-2012 Satellite Office Manager

• Greeted patients, verified their identification and current insurance coverage

• Prepared patients for doctor

• Performed patient vital signs; i.e. Blood Pressure, height and weight

• Recorded data into Electronic Medical Records system

• Scheduled future appointments for office visits

• Scheduled surgical procedures with all applicable forms

• Obtained all pre-certification for surgical procedures, nuclear and radiological testing as necessary

• Interacted with various insurance companies, doctors, other medical offices, medical equipment vendors and surgical centers

Allied Home Mortgage Capital Corp., Blackwood, NJ

2003-2006 Mortgage Loan Processor/ Receptionist

• Receive initial mortgage application from Loan Officers

• Input information into system

• Order Appraisals and Title Binders

• Communicate with borrowers, banks, employers and various lenders

• Close mortgage loan

• Consistently met or exceeded FHA regulations

__________________________________________________________

EDUCATION

H & R Block Tax Tuition School, Philadelphia, PA – Tax Preparation and Instructor

Certification

Allied Home Mortgage Capital Corp. - Reverse Mortgage Certification

Mortgage Bankers Association of America - Advanced Loan Processing

- Mortgage Loan Underwriting

STI -Electronic Medical Records

-Electronic Health Records

Stratford Career Institute - Medical Billing and Coding

SKILLS

Mortgage Loan Systems

Calyx Point

Genesis

Personal and Small Business Income Tax Preparation

Data Entry

Microsoft Word and Excel

Electronic Medical Records Data Entry and Retrieval

Navinet Information System

Contact this candidate