Customer Service Human Resources
Resume:
ELISHA STARKEY
*** ******* ***** **** ***. **
Columbus, Ohio 43215
qkdozr@r.postjobfree.com
Experience in customer service, interpersonal communication, and managing office functions. Experience in serving diverse clientele and handling high stress situations. Highly motivated self-starter with excellent people skills and flexible schedule.
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WORK HISTORY
THE OHIO STATE UNIVERSITY, DEPARTMENT OF EVOLUTION, ECOLOGY AND ORGANISMAL BIOLOGY
Columbus, Ohio Office Associate October 2009 – November 2010
•Served as an initiator of procurement and human resources processes.
•Assisted with Promotions and Tenure.
•Completed special projects for the Chair of the department.
•Handled the travel requests for the faculty and guests.
•Scheduled meetings for the professors in the department and reserved conference rooms.
•Maintained general office records, copied and scanned work, ordered and maintained office inventory.
•Processed requests for keys and swipe access of BuckID for building access and lab usage.
•Engaged in OSU trainings and professional workshops.
THE OHIO STATE UNIVERSITY, OFFICE OF THE PRESIDENT
Columbus, Ohio Office Assistant October 2007 – October 2009
•Performed special assignments as directed by the President and Director of Operations.
•Completed requisitions and timekeeping, and provided support for procurement card processes.
•Served as a receptionist, answered a multi-line telephone, screened and greeted visitors.
•Responded to inquiries and requests for information.
•Sorted, logged and distributed the mail for the President and his staff.
•Maintained and updated lists and rosters of committees, typed memos, maintained and searched files.
•Maintained general office records, copied and scanned work, orders and maintained office inventory.
•Supervised, trained and delegated work for student employees.
FRANKLIN COUNTY JOB AND FAMILY SERVICES
Columbus, Ohio Career Planner March 2007 – October 2007
•Completed interactive interviews with customers to determine their eligibility.
•Conducted the Employment and Training orientation for new clients.
•Responsible for completed employability assessments to help customers determine their job skills.
•Provided information regarding the laws and regulations governing assistance and service programs, customer's rights, and responsibilities.
•Conducted follow-ups on various cases, operated as a case manager and complied with state and federal regulations.
CHILDREN’S WORLD LEARNING CENTER
Columbus, Ohio Assistant Director October 2005 – October 2006
•Recruited, interviewed and trained all staff members.
•Ensured compliance with all federal, state and local laws, as well as company policies and procedures.
•Supervised and maintained the environment to ensure that safety standards were met.
•Analyzed and monitored all expenses for the Center on a weekly, monthly and annual basis.
•Assisted in various fundraising events.
SNIDER-BLAKE PERSONNEL
Columbus, Ohio Staffing Coordinator May 2005-August 2005
•Interviewed applicants for temporary, temporary to hire and direct hire positions.
•Determined the eligibility of applicants for available positions.
•Communicated daily with clients to ensure employment needs were being met.
•Conducted criminal background checks, drug screens and employment verification.
•Performed general office duties including data entry, filing, copying and operating a multi-line telephone system.
RIDGEWOOD ELEMENTARY SCHOOL AGED CHILD CARE
Hilliard, Ohio Program Leader August 2004-June 2005
•Participated in program planning, curriculum development and direct service of leadership.
•Organized activities for the purpose of improving self-sufficiency of the children.
•Created ‘Share Day’ as a way to improve the children’s social skills.
•Tutored children in subjects they were deficient.
MARY EVANS CHILD DEVELOPMENT CENTER
Hilliard, Ohio Substitute Teacher December 2003-May 2004
•Provided supervision for infants, preschool and kindergarten aged children.
•Followed the lesson plan left by the teacher in accordance with district's philosophy, goals and objectives.
•Took all necessary and reasonable precautions to protect students, materials, equipment and facilities.
•Assisted in upholding and enforcing school rules, administrative regulations and School Board Policies.
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EDUCATION
THE OHIO STATE UNIVERSITY
Columbus, Ohio Bachelor of Arts in Psychology August 2003
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PROFESSIONAL PROFILE
•Computer Proficient in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Citrix, Internet Research, Word Processing, Powerpoint, Maggey, Scoti, Gstars, Employon, Matchmaker, and Peoplesoft programs
•Exceptional verbal and written communication abilities
•Outstanding time management, organizational and case management skills
•Customer service driven and exemplary work ethic
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