Customer Service Representative

**** ****** ******, *********, ** *****•***-***-**75or 615-***-****•*******************@*****.***

Courtney Longstreet

Objective

To secure a leading position with a progressive company that would give me the opportunity to utilize my skills and develop my abilities.

Experience

2009-2012 ACS Nashville, TN

Customer Service Representative

Answer phones and resolve customer’s issues

Upsell products and services

Transfer calls to appropriate departments

Provide technical support for customer’s devices

2006-2009 The Tennessean Nashville, TN

Customer Service Representative

Provide customer’s with product and service information

Process orders

Research required information using available resources

2004-2006 Innotech Water Systems Nashville, TN

Customer Service Representative

Placed outbound calls

Performed customer satisfaction surveys

Handled and resolved customer complaints

Education

2001-2004 Hunters Lane High School Nashville, TN

High School Diploma

Honors Diploma

References

References are available on request.

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