Administrative Assistant Customer Service

Ketrina Denise Buckley

* **** Roswell Road #**** * Marietta, Ga 30062 * 404-***-****

Diligent, detailed-oriented Administrative Assistant knowledgeable of all office functions, with a solid background in office support field.

Excels at multi-tasking in a fast paced environment, completing projects within time and budget constrains.

Superior telephone, customer service, and computer skills with DYNAMIC proficiency in MW Word, Excel, Outlook, and PowerPoint.

Staffmark-

Asset Management Administrative Assistant (2010-2011)

キ Handle 50+ switchboard lines; direct calls to appropriate areas

キ Communication with regional offices on behalf of the Director of Real Estate

キ Assist with the coordination of internal and on site customer and supplier meetings.

キ Perform daily photocopying, faxing, and scanning technologies.

キ Perform daily database maintenance.

キ Highly focused in supporting deadline driven operations and resolve issues. Draft letters, correspondence and managed distribution of office correspondences/memos.

キ Created and ran rent roll and delinquent reports using MRI systems

キ Researched real estate trends and regional market data using REIS to assist in lease proposals.

キ Review and process rent commencement, invoice payments, utilities, adjustment, and CAM reconciliations.

Hormel Foods

Administrative Assistant (2005-2010)

キ Provided administrative support for the Quality Control Manager and Engineers of a major food manufacturer.

キ Created and executed numerous projects using PowerPoint and Excel; used Excel to demonstrate weight control and production line variations.

キ Assist with the coordination of internal and on site customer and supplier meetings.

キ Prepare and organize documentation and items needed for support of Annual USDA and corporate audits.

キ Perform processing and record keeping tasks as required to support Quality processes including Material Review Boards, Corrective Actions, and Continuous Improvement.

キ Increased productivity implementing new database systems to monitor controlled daily HACCP documentation (paper and/or electronic) relating to company manufacturing, quality, and product functions.

キ Tracked and maintained lab samples by LIMS and Citrix records databases; maintained equipment calibration system database.

キ Participated in numerous employee and supervisor QIP and other related training events.

キ Provided relief in quality control food testing micro and chemistry lab; test canning and meat product samples.

Georgia State University

Office Assistant/Student Assistant (2003-2005)

Provided administrative support to the Director of Community Service and secondary support to the Student Services administrator in secretary’s absence in areas of document preparation.

Assisted with general office functions; maintained journals. Plan and schedule meetings; filings, faxing; maintained student volunteer exit database.

Greet more than 25 students and handle 50+ calls daily

EDUCATION

University of Oklahoma, Bachelor of Fine Arts, 1999

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