Customer Service Human Resources

JARRETT BENTLEY

**** ****** ****, #**

Columbus, GA 31904

Res. 770-***-****

Email ***************@*****.***

OBJECTIVE

Administrative/Customer Support – Social Services Field

PROFILE

Ambitious/goal-oriented professional with successful career in diverse environments to include administrative and customer service. Comfortable with full/collaborative accountability for providing strategic direction of organization’s public image/product-service lines. Particularly strong presentation, negotiation, and communication skills with strong ability to build industry presence. Experienced working with people from diverse cultures and professional backgrounds. Dedicated to service/ and performance excellence. Resourceful with strong record of accomplishments and reputation for work habits that produce quality results. Proficient computer skills to include Windows Vista, MS Office Suite, and Internet technologies.

CORE STRENGTHS

• Customer-Oriented Philosophy • Administrative & Office Support

• Medicaid & Food Stamps Entitlements • Claimant Interviews & Entitlement

• Claim Development & Adjudication • Claim Analysis & Adjustments

• Policy & Procedures Implementation • File & Records Management

• Resource Allocation • Alliance Building & Corporate Ethics

• Quality Initiatives & Standards • Quota Achievement Strategies

• Sales Techniques • Fiscal Accountability

• Conflict Resolution & Liaison Techniques • Policy, Regulatory, & Legal Compliance

• Confidentiality Issues • Patient, Customer, Public, & Staff Relations

KEY ACCOMPLISHMENTS

• Resolve customer issues quickly adapting to meet needs of varied clientele.

• Maintain impeccable records/total accountability for organizational records.

• Cultivate environment of high morale, team cohesion, and excellent rapport across all levels.

• Established name recognition and loyal customer base through personal commitment to quality service and product knowledge.

EDUCATION

COLUMBUS STATE UNIVERSITY, Columbus, GA

BS Sociology, 2002 - 2008

WORK HISTORY

GEORGIA DEPARTMENT OF HUMAN RESOURCES, Columbus, GA 2008 - Present

Family Independence Case Manager

PRATT WHITNEY, Columbus, GA 2007

Spray Lube Technician

EDDIE BAUER, Columbus, GA 2004 - 2005

Sale/Stock Associate

B & B MANAGEMENT PROPERTIES, Stone Mountain, GA 2000 - 2002

Rental Property Maintenance

VOLUNTEER ACTIVITIES

Columbus State University Sports Marketing Program, Columbus, GA, Volunteer, 2003 - 2005

Shirley B. Winston Recreational Center, Columbus, GA, Tutor, 2003 - 2004

Denise Majette for Congress Campaign, Volunteer, 2002 - 2003

Contact this candidate