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Manager Customer Service

Philadelphia, PA
42000 annual
August 17, 2012

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*** **** ****** ********** *** PHILADELPHIA, PA. 19106



I aspire to secure a position in the optical industry that is equal to my skill set which includes,

Strong management and leadership skills, 16 years of opticianry and eyewear production, a proven ability to repair and maintain all types of optical manufacturing equipment, a calm and fair approach to customer service, and solid organizational, administrative, and business skills.


2011 – Present Lessig Optical Machinery Repair and Service

315 Arch St #505 Philadelphia, Pa. 19106 484-***-****

Owner operator. Optical equipment repair service. Area from Long Island New York, to

Washington D.C. The equipment repaired was commonly: Edgers, Briot, Gerber, National

optronics, and Eissilor. Generators, national optronics, and gerber SGX. Finers and polishers,

Blockers, chillers, backside hard coaters, tint units, and all miscellaneous lab equipment.

1999 – 2011 Luxottica 4000 Luxottica Place. Mason. Oh. 45040 513-***-****

2009 – 2011 Regional Quality Coordinator for Pearle Vision, North east.

Responsibilities included: All lab production for 65 stores. Quality control. Safety compliance

Recruitment. Lab equipment purchasing, installation, and repair. Training. Budget and

inventory control. Profit and Loss accountability. Development of talent. Coordinating the

efforts of 6 direct reporting associates. Vertical and horizontal reporting. And functioning in

a team with five other RQCs.

2006 – 2009 General store manager for Lenscrafters unit 1033, Exton, Pa.

Responsibilities included: All functions of a retail eyewear sales establishment.

Accountable areas: Recruitment, hiring, training, and disciplinary actions, of a 20 person

staff. Scheduling. Payroll control. All sales, including insurance and philanthropic type

transactions. Receipts and deposits. Profit and loss. Merchandising. Accounts payable

and receivable. Sales training. Lab production and quality oversight. Inventory control

including, ordering, shrink, and return for credit product. Store supplies. Annual budget

control and reporting. Total store organization, presentation, and cleanliness.

Management of customer service, including complaints, kudos, and comments.

2002 – 2006 Lab manager for Lenscrafters units 1033 and 274, Exton and King of Prussia, Pa.

Responsibilities included: All functions of a full service optical lab. This required attention to:

The manufacture of custom eyewear in a timely basis with as little breakage and remakes as

possible. Quality control. Compliance with OSHA, ANSI, and Luxottica safety protocols.

Staffing. Lab supplies. Inventory. Training and development of talent. Maintenance and

repair of equipment. Documentation and reporting of lab production to associates, peers,

and supervisors. Lab cleanliness, organization, and presentation.

2000 – 2002 Assistant lab manager for Lenscrafters unit 450, Reading, Pa.

The assistant lab manager was required to: Drive production. Safety compliance. Quality

control. Equipment maintenance and repair. All lab responsibilities in the absence of the lab


1999 – 2000 Lab technician for Lenscrafters unit 93, Boulder, Co.

Major work tasks were: The production of high quality eyewear inside the production goals

that were required by the lab manager. Equipment repair and maintenance. Cleanliness of

the lab. Eyewear repair and adjustments as needed.

1996 – 1999 Dr. Paula Postma, OD. 2885 Aurora St. Boulder, Co. 80303 303-***-****

1996 -1999 Optician and Business manager

This small dispensary had a staff of two, Dr. Postma and me. All aspects of the business

functions that did not include medical were my responsibility.

1987- 1991 United States Marine Corps

1987 -1991 Infantryman, Scout/Sniper, Squad Leader, Recruiter.


1991 – 1993 Weber State University. Ogden, Ut.

Bachelors of Arts. Music theory and composition.

1983 – 1987 Layton Sr. High School Layton, Ut.

Advance placement and College preparation studies. A diploma was obtained.

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