Clerical Sales Assistant

MARY JO FERNANDEZ

**-** **** ******, ********* *-O

Woodside, NY 11377-4210

718.672.3314g¹**************@*****.***

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SUMMARY

Dependable and motivated professional with extensive customer service experience. Strong organizational skills. Detail oriented with good interpersonal, communication, and computer skills.

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WORK EXPERIENCE

Old Navy, Long Island City, NY 2008-Present

Logistics Associate (Part Time)

·Greet customers

·Answer questions regarding merchandise and store procedures

·Recommend, select, and help locate merchandise based on customers’ needs

·Execute visual presentations on the sales floor to promote sales

·Maintain knowledge of current sales and promotions

·Watch for and recognize security risks and thefts

S.E. Industries Inc., Parañaque City, Philippines 2002-2004

Administrative Assistant/Customer Service Representative

·Interacted with customers by telephone or in person to provide information about products and services; handled and resolved complaints

·Handled heavy phone calls and correspondence

·Generated repeat business through successful client follow-up

·Processed customers’ orders and deliveries

·Maintained and updated customers’ profiles, records of transactions and logs

Adampak & Print Inc., Calamba Laguna, Philippines 2000-2002

Customer Service Assistant/Administrative Assistant

·Examined documents, materials, and products

·Monitored work processes to provide feedback to customers

·Worked with engineers and quality assurance personnel to distribute production schedules and work orders

·Prepared and released documents of customers’ orders and deliveries

·Assisted in training new customer service representatives and associates

·Organized and prioritized all customer enrollments

TRAINING AND EDUCATION

Grace Institute, New York, NY February 2009

Business Skills Program

Coursework: Business Writing and Communications, Office Procedures, Business Math, Computer, and Keyboarding

Sta. Isabel College , Manila , Philippines 2000

Bachelor of Science in Public Relations

SKILLS

MS Word, Excel, PowerPoint, Outlook, Bilingual Filipino

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