Dedicated Professional new to Atlanta
Resume:
Mark S. Masel
**** ******** ****** ** ** #****
Atlanta, GA 30324
*********@*******.***
Selected Professional Accomplishments
• Successfully managed departments with annual revenues exceeding $2 million
• Successfully developed a complete orientation and training program for 60+ temporary personnel
• Successfully managed staff/departments from 5 to 60+
• Successfully developed a statistical reporting system for both clients and internal department communications
Education
University of Denver Denver, CO
• 1994 Degree - B.S.B.A., Major: Hotel, Restaurant and Tourism Management (HRTM)
• Related Education includes: Microsoft Office, Access, Lotus Notes, Lucent Call Tracking Software (BCMS), PBX functions, PeopleSoft, SAP, Stromberg
• Additional OTJ Training: STI–Certified Call Center Professional, Service Excellence, Teach Practice for Leaders, Sales Effectiveness, Market Treatment, Code of Conduct (Employee Relations) Training, Mapping the Road to Results
Experience
June 2008 – Present
ATL Scooters Atlanta, GA
Scooter sales associate
Responsible for complete sales and customer service experience.
First time rider education and instruction
Dec 2006 – March 2008
The Nielsen Company Dunedin , FL
Support Coordinator – Call Center Manager of Recruitment and Payroll
(Laid-off due to company Reorganization)
• Responsible for coordinating the staff and deliverables for the Staffing function for the entire temporary positions (currently about 1300), the employee data maintenance, payroll support, and receptionists.
• Responsibilities include both Call Center locations (Florida and Kentucky) managing adherence to all Nielsen hiring policies and Call Center Recruitment/Assessment System process for applicant assessment.
• Planning, organizing, controlling, and directing the staff which manages the various support processes of Recruiting and Payroll, including staff
• Ensuring hiring metrics are analyzed, maintained and distributed to CC management on a timely basis
• Supervising the collection, compilation, and transmission of employee hours worked and other related information to the company’s payroll provider. Ensure that all information is accurate and timely.
Nov 2004 –Nov 2006
Randstad North America Tampa,FL
Senior Recruiter assigned to Key Accounts
• Client development through relationship building, B2B sales and database management techniques.
• Recruit, prescreen, interview and place talent at retail and national client (Citigroup) by way of recruiting sources such as Internet, networking events, job fairs and other specialized sourcing.
• Assisted with launching a new Call Center Staffing Specialty Division.
• Increased account volume from $3,590 GM per week to $7,950 GM per week in 3-months
• Attend networking functions in the community to source potential employees and utilize many different recruiting resources to source diversified candidates for various different clients and prospects.
• Administrative functions: Payroll, benefit administration, unemployment claims, A/P and weekly reporting..
1999-2003 PricewaterhouseCoopers Denver, CO
Manager of Partnership Tax Support Call Center
• Managed the Denver Support Call Center
• Partnership’s investors tax support for 40-50 clients each year, totaling 1 million plus investors
• Technical/organizational liaison for PBX phone system and its supporting hardware/software
• Program and system testing for PwC proprietary partnership software
• Daily investor database maintenance and statistical analysis
• Hiring and training of 60+ temp employees each year
• Annual preparation and delivery of training courses and materials for new hires
1997-1999
Applied Information Solutions (AIS) Denver, CO
AIS merged with PwC Sept. 1, 1999)
Manager of Partner Relations
• Project Management for 20 Clients
• Partnership and direct investment investor processing 20 clients
• Program and system testing and implementation
• Managed full time staff of 6-8 employees
• Preparation and processing of IRS Compliance Reporting
• Developed Department Manual standardizing policies and procedures to increase productivity
1996-1997 Diedrich Coffee Denver, CO
General Manager
• Training of new employees, scheduling staff, inventory of retail items and coffee supplies, employee relations, forecasting sales, hiring/firing of employees, financial management, and varied computer database/hardware maintenance
1994-1996 Starbucks Coffee
Denver, CO
General Manager
• Supervised and managed all aspects two new store locations from construction to grand opening in the Denver market
• Instructed training classes in: marketing techniques; accounting; customer service skills; interpersonal relationships and communications; and concepts of the POS system
1993-1994
ARA Food Service
Denver, CO
Student Manager (University of Denver)
• Training and scheduling employees, hiring/firing of employees, inventory, ordering, receiving, posting, employee relations, cash management, forecasting, cooking, and maintaining various computer databases
Contact this candidate