Customer Service Sales
Resume:
Eumelia M. Mourino
Del City, OK 73115
**********@*****.***
Objective
To achieve a position that utilizes my skills and provides a challenge along with growth opportunity that will amplify my abilities and optimize my value to the company.
Skillset
A goal-oriented, team motivator who places emphasis on customer service and quality, while maintaining proficiency in multi-system operations.
2007-Present Farmers Insurance
• Assist customers with claims filing process and coordinating repairs
• Motivate team members and share claims processing tips with them to assist in our individual and group success
• Supervised Spherion employees in proper call handling, 10-12 month span
• Corresponded with management directly on their attendance and schedule adherence
• Audited Medicare claims, worked directly with supervisors on corrections
2004-2007 State Farm Agency
• Generated new business, increased existing customer base by indentifying additional insurance needs
• Collected premium for policy inceptions, renewals, and monthly payments
• Updated customer information per request (policy changes or claims)
2003-2004 Millwood Public Schools (Nutrition Department)
• Maintained inventory count and submitted weekly orders
• Confirmed inventory received and managed organization of food storage areas
• Collected money for sales of a la carte meals
Education
2003-2006 Rose State College Associates in Liberal Studies
2011 INS 21 completion
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