ANALYST

Eugene R. DeSouza

*** ******* **.

Vernon, CT ***66

Tel/Fax: 860-***-**** or leave a message.

Cell: (860) 977- 6692

Email: *********@*******.***

SUMMARY OF SKILLS: Multi-tasking, diverse, strong cross-functional and analytical skills, team player, accurate with good PC skills, problem solving and inventory tracking capabilities.

COMPUTER SKILLS: NT/DOS/Networks, Website Development (Adobe Dreamweaver), Macintosh, Windows, Advance Microsoft Offices, Database, C++, Computer System Installations, Downloading and Internet.

EDUCATION:

• The Pennsylvania State University - University Park, PA. (08/2004-08/2009)

Bachelor of Science in Economics (BSECON)

Relevant Courses: Business Writing, Econometrics, Web-Design, Statistics, Physics, and Information and Science Technology coursework (IST)

Community Service/Volunteer Activities:

Penn State Intramurals - Football and Basketball (PA)

Youth Community Project Assistant (CT)

FIRST-Robotics Gadget Engineering Community Science Club, CT.

• Provided voluntary services to neighborhood youth science club.

• Assisted community youths in their science projects, activities and project tasks

• Assisted in the organization of youth functions, award ceremonies and competitions.

• Assisted in all summer community activities.

WORK EXPERIENCE:

Customer Account Executive (Billing) – Comcast – Enfield, CT (09/09 - Present)

• Help customer with their bills over the phones.

• Promote and up sell company products to achieve sales goals

• Process all transactions in adherence to company billing and collection policies

• Own customer experience and act as an ambassador for Comcast

• Identify outages, audit work, disconnects in error, etc.

• Promotes products and services and leverages all calls for sales opportunities

Office Assistant- Pennsylvania State University- University Park, PA (08/06 –08/09)

Work Study for Farrell Center of Corporate Innovation and Entrepreneurship - Smeal College of Business

• Provided assistance to visitors, students and faculty.

• Office routine and data entry tasks for Smeal College of Business.

• Executed faculty audits and inventory control of files for system compliance.

• Assisted academic professors in various research projects.

• Designed and updated Websites for Faculty Professors and Smeal College of Business.

• Other duties as assigned by the Administrative Assistant and Professors.

Stocker (Flow) – Target - State College, PA (06/08-09/08)

• Stocked store shelves and floors in an organized manner.

• Offered fast, dedicated and friendly customer services.

• Maintained clean, clutter-free work area and environment.

• Efficiently responded to all team member(s) requests and assistances.

• Inspected inventory goods for quality assurance, controls and correct count.

• Maintained all logs and reporting documentations.

• Executed other duties assigned by the store manager.

Night Stocker- Lowes- State College, PA (05/07-09/07)

• Responsible for accurate and efficient receipts of store merchandises.

• Effectively moved received inventory to the sales floors and stocking of store shelves.

• Inspected goods for quality assurance and correct quantities.

• Maintained all logs and reporting documentations.

• Other duties assigned by the store manager.

Shipping/Receiver (Part-Time) - C & S Wholesale Grocers, Inc. - Windsor Locks, CT (06/06 - 08/06)

• Managed, maintained and performed various functions related to receiving, processing shipping customer orders and managing inventory utilizing radio frequency (RF) system for the purpose of managing inventory.

• Prepared daily received reports and non-conformances or damage freights.

• Inspected goods for quality assurance, controls and correct count.

• Handled time-sensitive material freights namely confidential and urgent packages.

• Generated staging areas for inventory auditing, sorting activities, cycle counts, packing functions, data entries and transporting via warehouse management system (WMS).

• Maintained highest level of customer orders, positive care and teamwork.

• Demonstrated flexibility in work assignments and adhered to business guidelines.

• Customer focused, ensured work quality and On-Time delivery of customer shipments and ensured inventory control needs are consistently met.

• Other duties assigned by the warehouse manager.

Library Assistant – The Pennsylvania State University- Mont Alto, PA (08/04 – 05/06)

Work Study- Mont Alto Library - Library Assistant.

• Provided specialized reference assistance to students and faculty staffs in research requests.

• Application of on-line databases, electronic resource research materials for students and faculty.

• Assigned students to library computers, on-line systems and printing resources.

• Collected all library books, reference materials and restocking to appropriate shelves.

• Inventory of library materials and clean up after use.

• Audited library books and materials at the end of every semester.

• Other duties assigned by the University Librarian.

Shipping/Receiver- Sears - Manchester, CT (05/04-08/05)

• Received orders, maintained on-line inventory controls using computers. Restocked and insured goods were properly off loaded and stored.

• Main point of contact for various delivery drivers regarding daily deliveries.

• Prepared daily received reports for non-conformances or damaged freights.

• Inspected inventories for quality and correct count.

• Handled time-sensitive material freights namely confidential and urgent packages.

• Maintained the highest level of customer care while demonstrated friendly, positive cooperative attitude and teamwork.

• Demonstrated flexibility in work assignments and consistently adhered to business procedural guidelines.

• Participated in cross functional training programs.

• Attention to details and maintained all logs, audit reports and documentation.

• Adhered to all safety procedures.

• Other duties as assigned by the store manager.

Contact this candidate