Customer Service Sales

HALIMA AHMEDI

**** ********* **** *** #****

FREMONT, CA 94538

Tel 510-***-****

********@*****.***

OBJECTIVE: A skilled and dependable professional experienced customer service representative. Excelling in a fast paced environment, and works very well independently and as a part of a team. Committed to excellence, and devoted to getting the job done and to obtain a position as a beauty advisor in a demanding retail environment that values employees with honesty, integrity, exceptional cosmetic knowledge, dependability and practical skills in make-up artistry.

QUALIFICATIONS: Three years of Customer Service experience. Proficient in Word, Outlook, Excel and PowerPoint.

SKILLS SUMMARY:

* Goal-driven

* Outstanding customer service skills

* Friendly, enthusiastic, positive energy

* Strong interpersonal, communication and organizational skills

* Flexible with scheduling and available to work retail hours

* Ability to multi-task

EMPLOYMENT:

Bloomingdales, Palo Alto, CA 2011- Present

Men/ Woman Fragrance Specialist

1 Promptly greeted all customers and delivered friendly and attentive service.

2 Advised and recommended the perfect fragrance and skincare products.

3 Built rapport while proactively resolving customer issues.

4 Retained and expanded customers' relationships.

5 Continuously enhanced product knowledge, i.e. feature, advantages and benefits.

6 Maintained sales standards to meet individual and department goals.

7 Cross-sold products and services.

8 Inventoried and requisition new merchandise.

9 Exchanged merchandise also accepted returns.

10 Opened express credit accounts and processed payments.

11 Arranged and displayed merchandise to promote sales.

12 Worked closely with vendors and freelancers in a joint effort to increase sales.

Acclaim Technical Services, Huntington Beach, CA 2007-2010

Role Player/Linguist

Employed with NTC Linguist Operations and Technical support. Assisted the U.S. Military in cultural and familiarization programs at various locations around the country.

Lancôme, San Jose, CA 2007-2009 Makeup Artist/ Retail/ Sales.

1 Applied makeup on customers

2 Set up counter for trench shows for the line.

3 Helped sell Lancôme products to customers.

4 Processed and rung up all sales for the line.

5 Maintained all clientele base Communicated with upper management to increase production of sales.

6 Achieved sales and new account goals.

7 Knew information about products with their features and benefits.

8 Created and maintained relationships and loyalty with the customers through personal interaction.

9 Maintained client files.

10 Use knowledge of store products and services to build sales.

11 Provided professional beauty care consultation

Golden Key Mortgage, Newark, CA 2006-2007

Data Entry Clerk/ telemarketer

1 Attended clientele meetings and presented new sales by power point

2 Trained new employees and familiarized them with Golden keys system and rules.

3 Made calls to potential customers and provided them with information about Golden Key.

4 Helped clients with problems and difficulties with the website

5 Participating in a wide variety of special events and conducting general internet research as requested

6 Coordinate and prepare meetings for the store.

7 Assist the general administrative staff.

8 Order and maintain store supplies and equipment.

EDUCATION:

Washington High School – Diploma

References available upon request

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