Katherine Hsia

*** ******* ***, ***. ***, Honolulu, HI 96815

qj2pdn@r.postjobfree.com ● 631-***-****

Aim

Would like to transition four-plus years of experience in New York City as a concierge professional with a pulse on the best of NY to a freelance writing position on the cutting edge of industry.

Experience

Freelance Writer 2010

Published articles in Hawaii Parent Magazine and Honolulu Magazine.

Concierge

The Benjamin Hotel, New York, NY

A luxury 4 star/4 diamond, 209 room hotel July 2007 –January 2009

Establish excellent working relationships with vendors in order to access reservations in the best NYC restaurants and tickets for the most desired Broadway shows, concerts and attractions.

Recommend and arrange restaurant reservations based on knowledge and experience.

Effectively resolve wide range of customer issues by exercising diplomacy and follow up, consistently ensuring the utmost in guest satisfaction

Compile and maintain updated information about New York City including special events, theater performances, concerts and tours.

Originated 3 day pre-arrival emails to ensure seamless service to our guests before and during their stay.

Reservations Sales Agent

The New York Palace, New York, NY

A luxury 5-star, 895 room hotel January 2006 – July 2007

Handle reservation requests via telephone, fax and email correspondence

Assist managers and fellow agents to increase sales and productivity while maintaining 5-star/5-diamond standards.

Guest Service Agent/Concierge

The Maritime Hotel, New York, NY 2005 – 2006

Responsible for check-ins, check-outs and postings to guest folios, worked closely with property restaurants for guest reservations, updated guests' profiles for next day arrival and blocked rooms.

Provide concierge services including, but not limited to, arranging transportation, theater tickets, dinner reservations, massages, tours, and arranging special requests for anniversaries and birthdays.

Education

Bachelor of Arts Multidisciplinary Studies – English Literature/Dance.

Stony Brook University, Stony Brook, NY

2005

Achievements

100% shop score average for 2007.

Concierge Advisory Board for In/New York Magazine 4th Quarter 2008

Contributor – January Issue of In/New York Magazine

References are available on request.