Driven Customer Service Rep

Melanie Davison

*** ******** ** ***.*

LaGrange, Ga. 30240

Contact:706-***-****

email:*******.*******@*******.***

Employment: CPSI (1/26/09-CURRENT) OUTBOUND CALL CENTER (CSR)

- Collect Payments & Setup Payment Arrangements

- Call customers that have outstanding medical bills

- Research Accounts

- Data Entry

Employment: LaGrange Police Department (4/26/2008-9/8/09)Police Officer Clerk

Experience:

- Process Warrants

- Prep Court Documents

- Enter/Clear Citations

- Monitor Holding Cells

- Assist officers over the Radio

Employment: InterCall (1/26/2003-11/22/2007) INBOUND CALL CENTER (CSR)

Experience:

- Cultivated positive and enduring relationships

with customers

- Assisting customers with billing questions, and quality concerns

- Researching billing claims and arranging credits

- Training customers how to operate audio web conferencing

- Joining customers to audio conference calls

- Data Entry

- Trouble shooting audio lines

- Type 40 wpm

- Word Perfect, Microsoft Windows, and Microsoft Excel

Empoyment: O Z Gedney (8/15/1999-12/30/2002

- Process Shipping Orders

- Fill in Operator

Education: Dawson Academy (1999) diploma

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