Sr. Level IT Mgmt.

SENIOR-LEVEL IT MANAGEMENT

IT DIRECTOR ~ VP OF INFORMATION TECHNOLOGY ~ IT MANAGER

Specialize in Maximizing Technology ROI through Consolidation & Process Improvement.

* Solutions-driven IT Executive with 12+ years of success transforming IT infrastructures, automating processes, and integrating new technologies to increase efficiency, productivity, and bottom line profit.

* Expert in leading the full lifecycle delivery of complex projects to meet evolving business, financial, and market demands of a growth-oriented company.

* Adept at bridging the language of business and technology; excel in analyzing and translating complex business requirements into world-class IT, software, and data management solutions.

* Respected as a high-energy leader and motivator with talent for inspiring superior team performance while coordinating initiatives in fast-paced, deadline-driven environments.

Areas of Expertise

IT & Infrastructure Management

End-to-End Project Management

Data/Information Management

Virtualization & Automation

Enterprise/Solution Architecture

Data & Application Integration

Business Intelligence & Analytics

Team Leadership & Training

PMI & PMBOK Methodologies

PCI, SOX, HIPAA Compliance

PROFESSIONAL EXPERIENCE

CONFIDENTIAL INC., MINNEAPOLIS, MINNESOTA

IT DIRECTOR (2007-PRESENT)

One of the top 100 fastest growing companies in the U.S. with 800+ company-owned and franchised locations in the U.S. and Canada; $2 billion+ annual sales and 20,000 employees.

Rose through technical leadership roles to direct IT operations, personnel, and process development encompassing Enterprise Applications/Integration, Information/Data Services, Technical Infrastructure, and Network Systems. Collaborate at C-level to assess and satisfy complex business requirements while ensuring cost-effective management of ~$2 million IT budget. Supervise and motivate teams of up to 7 direct reports plus numerous external contractors. Drive full lifecycle delivery of large-scale IT projects, aggressively meeting project milestones, budgets, and deadlines. Develop project plans and statements of work (SOW); create and manage scope, work breakdown structures (WBS), schedules and roadmaps. Define and implement resource, communication, and risk management plans. Deploy PMI, PMBOK, and Lean methodologies to maximize efficiency, productivity, and cost control. Manage vendor relationships and coordinate with internal/external auditors to ensure IT compliance with SOX and PCI requirements.

Selected Achievements & Projects:

* Spearheaded, planned and coordinated $900,000 project focused on transformation of company’s entire network and server infrastructure from outdated technology to state-of-the-art Cisco-based solution including internal and external firewalls, and IPS/IDS log aggregation.

- Triggered immediate and measurable improvements in performance, connectivity, and information security while facilitating PCI and SOX compliance. Successfully completed project on budget with zero downtime despite limited resources.

* Championed and won approval to upgrade and stabilize company’s insufficient legacy system for Information/Data and reporting while launching initiative to migrate entire Data Services function to Microsoft SQL environment.

- Built compelling business case and shifted corporate mindset to view Business Intelligence, Data Warehousing, and Analytics as strategic business partners in the pursuit of sales and revenue growth. Secured $1 million budget for 2012 to fund ongoing transformation efforts.

* Project Manager and Technical Consultant for major enterprise project in 2007 to transition from Open Source Sendmail System to Exchange 2007. Coordinated external vendor for design and installation; collaborated with corporate Training Department to develop efficient strategy for end user training. Delivered project on time and within budget.

* Headed systems and networking component of Corporate Office relocation in 2007. Orchestrated data center design, network layout, and installation of voice, data, phone, and security systems. Managed team members and coordinated 3rd party service providers.

- Provided strategic guidance for contractors to control costs while ensuring adequate, scalable cooling.

- Achieved successful go-live with full functionality and connectivity on time and within budget.

* Managed implementation of warm site in Denver, Colorado, VMWare virtualization farm, and NetApp SAN storage solution. Virtualized and retired numerous outdated servers, streamlined operations, and strengthened disaster recovery plan.

* Drove on time, within budget delivery of project to implement Operational Data Store (ODS), cost-effectively addressing compatibility issues between BOARD budgeting system and Unidata data repository. Employed Kimball method for DW/BI; streamlined and automated financial data transfer and reporting processes.

* Instrumental in successful planning, launch, and ongoing implementation of new POS (Point of Sale) system for all locations including seamless integration into corporate financial and HR systems.

* Noted for strategically and cost effectively utilizing technology in alignment with organizational goals, consistently improving delivery times and service levels while reducing costs.

CONFIDENTIAL INC., MINNEAPOLIS, MINNESOTA

SYSTEMS ADMINISTRATOR (2005-2006)

Promoted to administer and optimize network infrastructure, servers and applications. Coordinated 1-3 team members. Analyzed business needs and recommended new technologies to maximize capacity and ensure a scalable environment while minimizing cost. Managed enterprise-wide information security, systems backup and disaster recovery.

Selected Achievements & Projects:

* Credited with spearheading efforts to stabilize poorly functioning systems environment and increase network security. Analyzed, identified, and resolved performance issues, coordinating with internal and external resources to overhaul systems and remediate bad security practices.

* Partnered with internal SOX liaison and audit team to successfully pass annual Sarbanes-Oxley audit.

CONFIDENTIAL INC., MINNEAPOLIS, MINNESOTA

PROGRAMMER ANALYST (2003-2005)

Performed in-depth analysis of business and user requirements, customizing and developing advanced software, data and reporting solutions to elevate productivity, efficiency, and regulatory compliance. Designed and programmed web-based and standalone reports for Operations, Marketing, and Executive Teams. Coded, tested, and debugged programs, ensuring system stability, scalability, and integration of quality architectures.

Selected Achievements & Projects:

* Single-handedly rewrote and increased functionality of remote location’s data transfer system still in use today with over $3 billion in sales data transferred to date. Delivered minimum 6-figure cost savings by volunteering to personally develop both prior and existing versions in-house vs. outsourcing to external vendor.

* Developed, programmed, and implemented system for order guide price verification, enabling Purchasing Department to monitor distributor pricing for all locations, quickly correct variations from negotiated product prices, and obtain necessary credits from distributors.

* Designed and rewrote company’s system for calculating comparative year over year sales; delivered new web-based system with specific business rules, leading to dramatic improvement in data accuracy and reporting efficiency.

CONFIDENTIAL INC., MINNEAPOLIS, MINNESOTA

CUSTOMER SUPPORT SPECIALIST (2000-2002)

Designed/deployed corporate store data polling system and implemented anti-virus software at all corporate locations. Named 2001 Support Person of the Year.

EDUCATION & CREDENTIALS

Certified Project Management Professional (PMP 1470155)

Project Management Institute

General Studies & Administrative Courses

Normandale Community College/Metro State EDU

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