Customer Service Medical

TANISHA HOLMES

**** ***** ***** • Tampa, Florida 33617 • Tel. 813-***-**** • **************@*****.***

Front Desk/Customer Service Professional

Highly motivated, clinically skilled professional, with prior experience in a healthcare setting. Dedicated to unsurpassed customer service. Recognized for constant dedication and ability to function as a team member. Advocates for patient comfort, safety, and rights. Possess uncompromising integrity and strong work ethic.

STRENGTHS

• Strong verbal and interpersonal communication skills.

• Skilled problem solver, with excellent time management and organizational abilities.

• Proven multi-tasking and support skills.

• Recognized for ability to work with diverse clients and staff.

• Able to establish priorities, meet deadlines, and work unsupervised.

QUALIFICATIONS

Front/Back Office • Computer Skills • Medical Office Skills • Data Entry • Cash Handling • Customer Service • Phone Skills • Detail-Oriented • Problem Solving

EDUCATION

Ultimate Medical Academy, Tampa, FL

Associate of Health Science Program, 2011

Medical Clinical Lab Assistant, 2010

CERTIFICATIONS

Working towards National CCMA, Expected 07/2012

Brighton Gardens of Tampa , Tampa, FL 2012

Concierge/Receptionist

• Provided information by answering questions, request, & complaints

• Prepared receipts & checks

• Greet & assist visitors

• Operate telephone switchboard to answer, screen and forward calls

• Take and relay messages

• Prepare letters and documents

• Receive and sort mail and deliveries

• Schedule appointments, and maintain and update appointment calendars

• File and maintain records

• Made copies, scan documents, & faxed paper work

• Maintained lobby and reception area

• Helped with office activities

ADDITIONAL PROFESSIONAL EXPERIENCE

Kmart, Tampa, FL 2007

Sales Associate

• Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

• Accurately and efficiently rang on registers and maintained all cash and media at the registers.

Hardrock Hotel & Casino, Tampa, FL 2006

Housekeeper

• Charged with general housekeeping duties and assisted guests with inquiries and concerns.

Econo Lodge, Tampa, FL 2005-2006

Front Desk Clerk

• First line of customer service for the lodging property.

• Checked guests in and out, assigned rooms, and answered guests’ questions on hotel services and other matters.

• Reported problems with guest rooms or public areas to the housekeeping or maintenance staff.

• Kept records of room assignments and other registration information.

Housekeeper

• Established and maintained clean and hygienic environments by performing light cleaning duties.

• Duties included making beds, replenishing linens and supplies, cleaning rooms, and vacuuming.

Synergy Health Care Center, Tampa ,FL 2004 Medical Receptionist

• Offered friendly and professional assistant

• Answered phones, routed calls, handled inquiries from the public, and provided information related to the company

• Set and confirmed appointments

• General office duties including filing

Nationally Certified in Professional Customer Service

Highly motivated and organized professional, with 2 years experience in professional customer service pursuing an opportunity for growth and development within a respected organization.

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