Sales Representative
Resume:
John-Ryan Jones
San Diego, CA 92122
********@*****.***
Objective
To utilize my Customer Service, Human Resource and Management skills as a valued team member for a growth oriented and stable company
Work Experience
Outside Sales Representative
February 26th 2007 – June 12th 2012 – Dawson Company – San Diego, CA 858-***-****
• Extensive knowledge of Hydronic HVAC Systems.
• Calculate & size equipment for the customer’s needs
• Troubleshoot and provide technical support, field service experience and knowledge for the following Manufacturers:
o APCO – Silent check valves and Air valves
o Bell & Gossett - Centrifugal Pumps, Heat Exchangers & Hydronic Specialties (Triple Duty Valves, Suction Diffusers, Air Vents, Expansion Tanks)
o Cemline – Packaged Water Heaters, Steam Generators & Tanks
o Davey Pumps – Pressure Boosting Pumps
o Domestic Pump – Condensate Handling Equipment
o Hoffman Specialty – Steam & Hot water specialties
o Hydromatic – Submersible Sump & Sewage Pumps
o Metraflex – Metraloop Expansion Loops, Expansion Joints & Flexible Connectors
o Pete’s Plug – Temperature-Pressure Test Stations
o Refrigeration Research – Refrigeration Piping Specialties
o Square D – Variable Frequency Drives, Soft Starters & Safety Disconnect Switches (Authorized Start-up & Service agent for Southern California)
o AERCO Water Heaters & Boilers
• Daily use of the following programs:
o Microsoft Outlook – Emails, Calendar for Scheduling etc.
o Microsoft Excel
o Microsoft Word
o ADS GUI Database System (Pricing, Inventory, Sales Order Entry & Customer Accounts)
o Internet Explorer
o ESP-Plus – Product Catalog & Sizing Programs
o ESP-Rep Quote management program
Assistant Store Manager
June, 2005 – February, 2007 - Rite-Aid, San Diego CA 619-***-****
• Responsible for managing accurate cash flow, including money drops.
• Responsible for organizing and managing all items received
• Responsible for organizing, stocking, and rotating merchandise throughout the store
• Accountable for organizing the damaged and/or recalled items
• Managing and organizing the stockroom
• Providing a superior level of customer service with every client interaction, and serving as a role model in client relations for my employees while providing excellent customer service throughout the hours of my shifts
• Maintaining adequate stock levels in freezer and ensuring organization of freezer is up to district standards
• Helping to implement and manage the work board; prioritizing tasks that need to be done during each day by team members
• Creating labels for merchandise, Building and merchandising new and/or seasonal products for the Store Plano-grams and Profit Planner
• Ensuring optimal time and personnel management throughout my shifts
• Responsible for store Profit and Loss Reports for the weekly sales
• Responsible for managing store payroll on a daily basis
• Most importantly, making sure my team of employees are satisfied and productive
Research Clerk
01/2003 -11/2004 Hansen Quality Loan Services San Diego, CA
• Research comparable listings for real estate sales
• Communicate with Reviewers on a daily basis and fix listing problems
Shift Manager
01/2002 –01/2003 Subway Sandwiches and Salads - San Diego, CA
• Responsible for money in the cash register, including money drops
• Directed and assisted coworkers in their job functions
• Ensured customer satisfaction by providing efficient and friendly service
Skills
• Customer service oriented personality
• Ability to learn new technologies very quickly
• Intermediate knowledge of Windows 98se/2000professional/XP, Microsoft Office, 65 WPM
• Knowledge of setting up small networks
• Knowledge of building/repairing computers
Contact this candidate