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Customer Service Manager

Location:
Stafford, TX, 77478
Salary:
30000
Posted:
August 13, 2012

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Resume:

**** ********** **.,

Sugarland, TX *****, USA

qiedo5@r.postjobfree.com

Cell: 832-***-****

• 10+ years of experience in Logistics Management and Office management

• 10+ years of experience with MS Office ( Excel, Word, PowerPoint

• 6+ years of experience in ERP System ( FSS) and Lotus Notes

• 6 years experience in Event planning

• Knowledge of accounting

• Good communication and interpersonal skills.

• Good customer service

• Good experience working in fast paced enviroronement.

Summary:

• Result oriented, bilingual professional with over 10 years of diverse experience in logistics management: procurement, cost reduction, warehousing, inventory, transportation and office Management

• Experienced in working with supply chain/sourcing team.

• Experience in Event planning.

• Excellent negotiations and customer service skills.

• A skilled planner, decision-maker and organizer.

• Possess effective time management and oral and written communication skills.

• Ability to work independently with less supervision and a team player.

• Detail oriented, analytical, problem solver and work well under pressure.

• Fluency in written and spoken French, English and the ability to read Spanish.

• Trustworthy and interact well with customers, suppliers and fellow co-workers.

• Strong leadership skills and the ability to lead by example.

• Strong computer skills (Excel, MS Word, PowerPoint, FSS (Field Supply System) ERP System, SAP Material Management, Lotus Notes

Education:

• SAP End-User class at HCC (Houston Community College) October 2011

• Logistic Course FSS - Field Supply System, Senegal, Dakar, February 2007

• European Degree in Communication, Administration and Management (MECAM), Cours Pigier CI, Ivory Coast, May 2006

• Logistics Health Course, Kenya, Mobassa, June 2006

• Logistic Course, Kenya, Nyeri, 2005

• General Courses, Comment Conduire une équipe et Leadership, Cote D’ivoire Abidjan, 2005

• General Logistics Course, ICRC Geneva, Switzerland, 2003

• Advanced Vocational Diploma (BTS), Transport and Logistics, Ivory Coast, June 1999

• High School Diploma (Baccalaureat D), Sciences and Maths, Ivory Coast, July1996

Professional Experience:

Best Dominion Home Health, Houston September 2011 – June 2012

Front Office Clerk/Data Entry, Scheduler

Responsibilities:

• Serve as Scheduler. Perform telephone duties and patient registration.

• answering visitor inquiries about the company

• sorting mail

• Creating and maintaining spreadsheets, creating word documents, merging documents for mailing, entering formulas into spreadsheets, and entering data into a customer relations database.

• Interact with patients and providers.

• Involved in documenting messages.

• Verify insurance and patient demographics and enter information into computer system, file medical records.

• Retrieve medical records and deliver to appropriate providers or department, copy and fax information.

• Order medical supplies and make inventory

Drillog, Inc., Houston, TX March 2011 - August 2011

Logistics Assistant, Operations/Supply Chain

Responsibilities:

• Achieved operational performance targets and improvements including reduced cycle times, reduced lead times and cost reductions. Involved in document control.

• Drove continuous improvement in productivity through daily management.

• Supported low cost region sourcing and new product introductions.

• Delivered world class material system to maintain optimal inventory levels and drive reductions.

• Materiel management and inventory control

• Worked with shipping companies for export.

• Implemented on time delivery of products to meet customer demands resulting in operating within operational expense budgets.

(ICRC)INT’L Committee of the Red Cross, Ivory Coast November 2002 - July 2010

Head of Logistic Unit

Responsibilities:

• Managed overall logistics department within operational expense budgets,

• Involved in procurement, purchasing and supply chain administration in fast paced situation.

• Managed and was responsible for warehousing (medical, non-food items and water and sanitation).

• Managed stock control, document recording and data entry into system.

• Worked as Materiel Manager, controlled inventory.

• Achieved productivity target maintained proper and accurate inventory levels and drive reductions.

• Implemented daily operations monitoring and supervised transportation process (import and export) department and customs transaction.

• Communicated with multiple internal departments and international head office to deliver effective service and meet customer other department satisfaction.

• Handled inquiries and facilitated claims process with customers other departments, thereby reducing wait time by over 35%.

• Achieved on time delivery of product and services to meet demands.

• Trained new logistics employee.

COCITAM January 2001 - November 2002

Administrative Assistant, Transit and Recovery Manager

Responsibilities:

• Office manager

• Prepared travel, and hotel and accommodations for company and visitors

• Planned all events

• Implemented and prepared customer files.

• Investigated and responded to inquiries regarding distribution and shipping.

• Communicated with suppliers including cost determination.

GUICHET Unique Automobile, Ivory Coast January 1999 - December 2001

Billing Manager

Responsibilities:

• Billed customers according to vehicle specifications.

• Maintained accurate records of daily reports.

• Entered data related to customer issues for logistic services using a variety of applications and propriety systems.

Restaurant du Coeur, Ivory Coast February 1996 - December 1999

Responsibilities: Hostess / Manager ( Part Time Job)

.

• Welcome guests to create a favorable impression of restaurant.

• Attempted to ensure service is prompt and courteous and meals meet expectation.

• Guided patrons to location for coats, hats, and other personal items. Escorted patrons to tables and provided menus.

• Booked dining reservations and arranged parties or special services for diners. Adjusted complaints of patrons.

• Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons.

• Inspected dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

• Collected payment from customers

• Scheduled work hours and keep time records of dining room workers. Assisted orders.

• Totalized receipts, at end of shift, to verify sales and clear cash register



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