Customer Service Administrative Assistant

MIRJANA BARNJAK

*** ********* ***** ********, ** 44060

E-mail: **********@*********.***

Telephone: 440-***-****

OBJECTIVE

Seeking a position that will help me expand my acquired knowledge and experience, while contributing my detailed

oriented skills as well as multi lingual communications skills.

QUALIFICATIONS

10 years of experience in customer service/finance related field

Demonstrated achiever with exceptional knowledge of business practices

Skilled at learning new concepts quickly, persuasive under pressure, and communicating ideas clearly and effectively

Advanced knowledge and proficiency in Microsoft Access, Excel, Publisher, Power Point, MS Word, Adobe Acrobat, and Outlook

EDUCATION

Cleveland State University Cleveland, OH (September 2004 – December 2009)

Degree: Bachelor of Business Administration

Major: International Business

WORK EXPERIENCE

Check Smart, Buckeye Financial Institution Mayfield, OH (April 2009- Present)

Position Title: Assistant Manager/Loan Officer

Responsible for developing new customers, maintaining an enduring relationship with existing clients, and processing credit loans.

Building and developing strong internal working relationships with loan processing and underwriting

Responsible for organizing and maintaining sales contact and reports for other sales activities

Analyze applicants’ financial status and credit to determine feasibility of granting loans

Review loan agreement to make sure they are accurate and complete according to policy

Responsible for follow up and collection of payments from clients

Responsible for training new employees in loan processing and other related duties

Prepare daily reports to show overall performance of store activity

MB Remodeling & Painting Mentor, OH (July 2005 – February 2007)

Position Title: Administrative Assistant

Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work

Screened incoming customer telephone calls and provided customer support

Processed quotes, invoices, and customer payments

Prepared agendas and made arrangements for meetings

Tops Friendly Markets Eastlake, OH (November 2002 – June 2006)

Position Title: Cashier/Shift Supervisor

Handled cash and credit card transactions with precise accuracy, audited inventory count on different daily basis, controlled and maintained internal cash control

Enthusiastically handled customer inquiries and questions

Assisted in the training of new employees

Established standard procedure and coordinated and supervised the daily activities of the staff

SKILLS

Access, Excel, Publisher, Power Point, MS Word, Adobe Acrobat and Outlook, QuickBooks

High quality administrative and customer support, the ability to handle multiple tasks, and excellent organizational, writing, editing, and communication skills.

Capacity to work quickly and use newfound knowledge concisely and accurately.

Very friendly; get along well with co-workers; received positive evaluations from previous managers

Strong interpersonal communications and customer service skills, written and verbal

Fluent in German and Croatian

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