Customer Service Manager

Brooke E. Khalfallah

**** ****** ****** ? Evanston, IL 60201 ? 773-***-**** ? qhwxu7@r.postjobfree.com

PROFILE

Results-oriented professional looking for a career to utilize extensive and diverse experience. Strong verbal communication and organizational skills, the ability to work well under pressure in addition to excellent data entry skills and multi-tasking ability. Combined twelve years of marketing, management and administrative experience with proficiency in Microsoft Office. Strong belief in company loyalty and professional integrity which support a superior work ethic.

EDUCATION

Arizona State University, Tempe, AZ

August 2007

Bachelors in Interdisciplinary Studies with an Emphasis in Business and Tourism

Capella University

Anticipated in 11/13

Masters in Clinical Mental Health Counseling

EXPERIENCE

International Travel Relations Agent, OK Voyage, Algiers, Algeria 08/2008- 10/2011

• Primary liaison for English speaking business groups wishing to travel to Algeria and/or from Algeria worldwide

• Responsible for representing company to business groups while traveling all over the world

• Revamped American marketing campaign that increased quarterly profits by 11%

Guidance Counselor, University of Phoenix, Phoenix, AZ 12/06-11/07

• Advised potential students as to requirements and expectations of particular nursing and healthcare programs while evaluating motivation and determining admissibility

• Made recommendations based on lengthy interviews and guided students through their course of study.

Listing Coordinator, Century 21-AZ Foothills, Scottsdale, AZ 06/05-06/06

• Promoted within ten months from part-time Receptionist to full time Listing Coordinator

• Streamlined administrative procedures, developed a new agent orientation program and implemented a client document verification system

• Quickly adapted to three different real estate databases, including ARMLS, to process listings, agent commissions and progress reports

Customer Service Representative, Blue Cross/Blue Shield, Bedford, NH 02/04-04/05

• Responded to health insurance inquiries from members and providers via telephone and email

• Recognized twice for exemplary customer service provided to clients

• Conducted monthly presentations on various topics for other employees

Assistant Manager, Bombay Company, Santa Clara, CA 07/02-11/03

• Promoted from Sales Associate to Management Trainee within one month

• Consistently recognized for monthly sales numbers-ranked in top three in two separate categories, ADT (Average Dollar Transaction) and UPT (Units Per Transaction) seven months straight

General Manager, Paradise Beach Salon, Tempe, AZ 04/98-05/02

• Spearheaded strategic marketing campaigns to target new customers which increased profits by 21%

• Promoted twice to ultimately oversee daily operational matters of salon, including scheduling, hiring, training staff and managing finances

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