Customer Service Specialist
Resume:
Candice N. Watson
Avondale Estates, GA 30002
****************@***.***
Objective:
To obtain a position as an Administrative Assistant that will utilize my high degree of enthusiasm and strong dedication to the total development of the company and over all success of the business.
Experience:
2008-Present Pacer Cartage Atlanta Atlanta, GA (Transportation)
Customer Solutions Specialist
Proactive communication with customers and clients. Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Demonstrate knowledge of Hazardous Materials Regulations, OSHA, and DOT regulations.
Manage and maintain client’s freight schedules, manage database records, draft status reports in regards to customer service issues and supervise a staff of 5 employees. Retrieve all orders from the 204 EDI Workbench.
Serve as a liaison between the customer and the carriers. Solicit sales for new or additional services. Handle general administrative tasks, such as a high call volume, filing, typing, and faxing.
2006–2008 Accounting Consulting Concepts, Inc. Atlanta, GA (Accounting, Finance)
Executive Administrative Assistant
Reported directly to the CEO and CFO of the company. Coordinated travel, scheduled meetings, planned conferences and effectively managed all essential tasks for day to day operations within the office.
Developed and maintained detailed administrative and procedural processes that reduced redundancy, improved accuracy and efficiency and achieved organizational objectives.
Assisted an upper management staff of 20 individuals.
Managed accounts receivable and accounts payable in direct support of the Chief Financial Officer.
2005–2006 Coldwell Banker/ The Condo Store Atlanta, GA (Real Estate)
On-Site Administrative Assistant
Director of First Impressions through exceptional customer service, prepared weekly sales and traffic reports and maintained customer schedules and databases.
Assisted and maintained maintenance of the property, to include scheduling customer walkthroughs and inspections. Scheduled residential closings maintained closing calendar and handled correspondence between closing attorneys, customers, and lenders.
Handled general administrative tasks (multi-line phones, filing, typing, faxing etc.).
Education:
2002–2004 St. Louis TCU St. Louis, MO
T.D Transportation/ Business Administration
4.0 GPA
*Currently attending Bauder College, Atlanta, GA Business Administration (GPA 4.0)
Skills:
Customer Service (Seven years)
Microsoft Office Suite® , Windows Operating System®, and QuickBooks®
Office Equipment (multi-line switchboard phone, fax, copier, printer, and scanner)
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