Banquet server

Resume Title:

Hotel Restaurant hospitality

Language:

English-Spanish

Address:**** * ** **

Maywood, California 90270

Tel:323-***-****

E-mail:********@*****.***

Name:Jairo Roland Pena

Objective Seeking a position with a company that has a challenging

environment and room for advancement. Utilizing my previous Sales and

customer services experience, allowing me the opportunity to demonstrate my

sound work ethic and ability to learn.

Education

[ 2005 ]EMI, INC. Training Academy , Tempe,Arizona -Telephone Basic

Installation and maintenance course

[ 1992-1993 ] Northern Virginia Community College, Dale City, VA -Hotel

and Restaurant Management

[ 1996-1998 ] Strayer College, Woodbridge, VA-Computer Science Program

[ 1995-1996 ] Long and Foster Real State School, Annandale, VA-Real State

Studies

[ 1993-1995] Northern Virginia Community College, Dale City,

VA-Automechanics.

[ 1985-1986 ] Computer Learning Center , Springfield, VA-Computer Operations

Program

[ 1979- 1981 ] Davis and Elkins College , West Virginia-Associate in Science,

General Studies

[ 1973-1979 ] Virrey Solis High School, Bogota-Colombia-SA

Languages Write, Read, and speak Spanish Fluently

Work experience

[Jul.2008-Present]Sheraton Los Angeles Downtown Hotel.

Bartender.Food and Beverage service.

[Jan.2007-Jul.2008]The Wigwam Golf Resort & Spa, Litchfield Park,Az

Server.Food and Beverage service.(Fine dinning).

[Jan.2006-Jan.2007] Lon's at the hermosa inn, Paradise Valley, AZ

Server.Food and Beverage service.

[ Mar.2003-Dec.2005 ] Qwest Communications, Phoenix AZ

Sales Consultant

• Sales of Qwest products and services. Worked in a highly structured,

fast –paced and responded quickly and thoroughly to customers needs and

requests. Utilized different Qwest data bases/systems to generate daily

service order activity. Listened to customers and made appropriate

recommendations about company products. Negotiated installation dates and

times with customers-Arranged to transfer customer services and obtained new

information-Changed telephone numbers , billing arrangements, and processed

the orders to make necessary changes in customer’s records. Completed the

Basic telephone installation and maintenance course at EMI, INC. Training

Academy.

[ Jul.2002-2003 ] Wireless Retail, Tempe, AZ

Inbound and Outbound Sales Consultant

• Respond to Wireless Retail promotional offers when potential

customers call the company requesting information on services and diverse

plans; needs; provide information on the various plans according to the

company’s outline; assisted customers in acquiring the plan that best suits

their needs. Called potential customers and provided them information on the

various plans and coverage for AT&T and T mobile wireless according to the

outline of wireless retail.

[ Sep.2001-Apr.2002 ] First Contact-Sprint PCS, Phoenix, AZ

Collections Agent

• Collected past due accounts on Sprint PCS customers; arranged

payment plans with customers before service was interrupted; followed up with

payment agreements.

[ Nov.1999-Aug.2001] CMS Inc., Phoenix , AZ

Sales Consultant

• Called potential Visa and Master Card customers and explained CMS

Inc. plans; processed applications.

[ Jan.1995-Nov.1999 ] Daily Grill, McLean, VA

Shift Supervisor

• Worked in a high volume American cousine restaurant, 40 to 50 hours a

week, including parties of 10 to 15; exceeded sales goals on a regular basis;

responsible for taking orders, upselling drinks and food, and describing the

menu and special dishes to guests; trained new servers; used aloha computer

system to send proper orders to the kitchen, keep track of guest’s checks,

and made daily reports.

[ Jun.1995-Jan 1999 ] Legal Sea Foods, Mclean, VA

Shift leader.

[Jun.1993-Jun.1995 ] Italian Café Restaurant, Falls Church, VA

Server.

[May.1992-Jun.1993] Ha’ Penny Lion, Rosslyn, VA

Restaurant Supervisor

• Supervised dining room and ensured Guest satisfaction; responsible

for opening and closing the restaurant, greeting people, making reservations,

coordinating servers sidework responsibilities, Attending to and resolving

customer complaints, and assigning large parties to servers.

[Jan.1989-May.1992] Georgetown Marbury Hotel, Washington DC

Restaurant Manager

• Assisted in the hiring of new servers and assigned proper trainers;

led servers meetings to inform them of any changes in the menu, restaurant

operations, and daily specials; supervised dining room; coordinated servers

schedules, stations, and sidework.

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