Customer Service Assistant

Career Objective: To develop as vital team member utilizing my top-notch organizational and computer skills, while thriving on the responsibility and challenges to enhance your company’s team as its new Executive Administrative Assistant.

Computer Experience: Microsoft Office 2010, 2003. 2002, 2000, 97, 95; Word, Excel, Outlook, PowerPoint, Publisher, Access; EBase (Fundraising Database); Fund EZ (Non-Profit Accounting Software); WordPerfect 5.1, 5.0; PageMaker 5.0; Lotus Notes; and Various Job Related Software

Education

Leadership Berks Core Program Class of 2012, Alvernia University

Bachelor Degree -- Business Administration: Graduated June 2004; Albright College, 13th and Bern Streets, Reading, PA 19612

Associate in Arts -- Business Administration: Graduated June 2002; Reading Area Community College, 10 South Second Street, Reading, PA 19603

Current Work Experience

Berks Women in Crisis, 255 Chestnut Street, Reading, PA 19602; Executive Assistant/Facilities Coordinator (June 2012 to present) -- Responsibilities in addition to those listed under Executive Assistant: Supervise Property/Maintenance Manager and all aspects of property management at main office and off-site housing units; Executive Assistant for Executive Director, Human Resources, Board of Directors and Donor/Volunteer Coordinator (September 2004 to June 2012) -- Manage Executive Director’s calendar, mail and phone; create and/or type correspondences, reports and grant related pieces for the Executive Director, as well as grant preparations, assembly and mailing; manage details of special events as needed and/or directed by the Executive Director (primarily fundraising events); facilitate follow-up on projects/activities internally and externally for the Executive Director; supervise and evaluate one full-time Receptionist and one part-time Housekeeper; manage receptionist/front desk area; including daily procedures and coverage; manage office set-up and procedures; including computers, phones, office equipment, housekeeping and training; serve as liaison to the landlord and other vendors to ensure proper office operations; maintain personnel files, new hire packets, forms, job descriptions and job openings; monitor and administer benefits, annual paid leave and performance evaluations; created and publish monthly newsletter detailing BWIC happenings; researched and compiled an Employee Appreciation Program; serve as liaison to the Board of Directors to ensure assistance when necessary; maintain Board of Directors’ files, Board Manual, new member packets, contact and term listings, as well as compiling and distributing monthly packets; work with Volunteer Coordinator to oversee data donor base ensuring proper data entry and timely correspondences by Receptionist; ensure that all Child Abuse Clearances and Criminal Background Checks are applied for and in place for both volunteers and employees; Administrative and Financial Assistant for Fiscal, Human Resources, Executive Director and Board of Directors (April 2003 to September 2004) -- Manage Executive Director’s calendar, mail, phone and grants; serve as liaison to the Board of Directors to ensure assistance when necessary; perform various bookkeeping functions utilizing Fund EZ software; maintain personnel files, new hire packets, forms, job descriptions and job openings; office supply management, statistical data input and general office duties

First Managed Care Options (FMCO), 2 East Penn Avenue, Robesonia, PA 19551; Secretary/Receptionist (December 2002 to April 2003) -- Created and maintained database to produce Doctor/Employer Workmen Comp Panels; general office work and phones

The Children's Home of Reading, 1010 Centre Avenue, Reading, PA 19601;

Programs: Berks Parents Services Collaborative, Drug and Alcohol (D&A) Outpatient, and D&A Residential Programs. Titles: Program Secretary (September 2002 to October 2002); Departmental Assistant (July 2001 to September 2002); Secretary (December 1996 to June 2001) (September to December as a Temporary Employee). Duties: Supervision of Program Secretary (as Departmental Assistant); developing and maintaining reports; utilizing new computer programs proficiently; billing for the Outpatient and D&A Residential Programs; desktop publishing/presentations, composing letters, memos; phones and general office

Past Work Experience Skills/Positions – 1983 to 1996

Skills: Analytical Thinking/Detailed Oriented; Organization /Multi-task/Prioritize; Leadership/Supervision; Independent Working/Self-starter; Positive Attitude/Energy; Ability to Work Under Pressure; Preparing and Maintaining Budgets; Accounts Payable/Receivable/Payroll; Preparing Charts and Reports; Ordering and Maintaining Office Supplies; Troubleshooting/Research; Customer Service; Taking and Distributing Meeting Minutes; Typing Proposals, Letters, Memos, etc

Positions: Sales Coordinator; Real Estate Secretary; Customer Service Representative; Insurance Rater Technician; Marketing and Retail Secretary; Receptionist; Bookkeeper; Payroll Clerk and Cashier; Word Processor; Waitress