Customer Service Sales Representative
Resume:
Demetri Kinchen
Lithonia, Ga **058
Objective:
Seeking a position with an established organization that will allow me to utilize my experiences and professionalism in a mutually business relationship.
Experiences:
Home Service USA, Miami, Fl 01/10-Current
Position- Customer Service & Sales Representative
Provide exceptional Customer experience on all incoming calls
Engage in value-added selling of existing features and products
Meet and Exceed sale goals
Insure all customer inquires are resolved in a timely manner
Follow all protocol procedures
Gwinnett County Government, Lawrenceville, Ga 08/07-09/08
Position- Dispatcher
Dispatch appropriate personnel based upon nature of call
Receive incoming calls and determine the nature and reason of calls
Generate work orders and trouble tickets for repair
Dispatch Emergency calls to local authorities
Monitor phone calls, Pump station Alarms
Operate equipment for recording of radio communication
Siemens Automation, Norcross, Ga 01/07-08/07
Position- Customer Advocate Specialist
Responsible for all tasks associated with complaint
Work with multiple departments & external agencies to gather pertinent information
Prepare written responses to customers & external agencies within alloted time frame
Bellsouth Telecommunications, Miami, Fl 01/07-08/07
Position-Customer Care/Team Lead
Partner with team supervisor to manage daily activities of the team
Assist team supervisor in ensuring agents meet team goals
Handle escalated customer calls
Monitor live calls and recorded calls, and provide feedback to represenatives
Bellsouth Telecommunications, Miami, Fl 04/99-01/07
Customer Service Agent
Answering incoming calls from customers
Generate trouble tickets for repair calls
Perform troubleshooting on technical issues
Enroll customers, and updates customer accounts
Education:
Keiser University, Ft.Lauderdale, Fl
Associate Forensic Science
Skills:
Ms Office, Excel, Power Point, SAP, Ensura, Impact, Collabora,Monet,WinSoft, and others.
References upon Request:
Contact this candidate