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Customer Service Quality Assurance

Los Angeles, CA
August 11, 2012

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Professional Overview:

A creative professional with extensive customer service experience

and organizational skills looking for a position in sales and customer


Core Qualifications:

Education and Training:

2012 Burbank Adult School- Burbank, CA


. Received a great deal of training.

. Hands on experience with patient care.

. Assistance with functions of daily living.

2011 Glendale High School- Glendale, CA


. Graduated a year early.

. Took CHSPE and received my diploma.


Creative Problem Solving:

. Resolved product issue through customer satisfaction.

Quality Assurance:

. Ensured quality of customer service by meeting customer

needs and wants.

. Successfully developed and improved in organizational

skills which resulted in recommendations from previous


Work Experience:

Petco- Glendale, CA

Aquatics Department- 04/2011 - 06/2011

. Acquired through a school sponsored program.

. Consistently met and exceeded department expectations

productivity and accuracy levels.

. Worked as a team member performing product assistance and

cleaning while providing excellent customer service.

. Developed reputation as an efficient and hard working

individual with high level of accuracy and attention to


. Maintained positive attitude to make customer's shopping

experiences memorable and pleasant.

Old Navy- Glendale, CA

Sales Rep.-03/2011 - 04/2011

. Acquired through a school sponsored program.

. Answered questions regarding the store and its

merchandise. Demonstrated use and care of merchandise.

. Greeted customers and ascertained customers' needs.

. Assisted customers in finding out-of-stock items.

Contacted other stores to find customers desired item.

. Recommended merchandise based on customers needs.

. Received multiple reviews acknowledging my level of

dedication to excellent customer service.

. Prevented store using awareness, attention to detail, and



Tiffany A. Mayes


. organizational skills

. great time management skills

. experienced in customer service

. excellent communication skills

. listening skills

. detail oriented

. issue resolution

. outstanding inter-personal skills

. quick learner

. written and oral communication skills

Contact this candidate