Suzanne Durette resume

Suzanne L. Durette

**** ***** ****, ***. ***

Brooklyn, Ohio 44144

216-***-****; ******@*****.***

Objective: To find an Administrative Assistant position that allows me to combine my education, talents, and skills in order to contribute to the organization’s growth and success.

EXPERIENCE:

December 2011 Travel Centers of America, Westlake, OH

Customer Service Representative

• Responsible for assisting card holders with inquiries in regards to their point reward accounts.

• Mediate and solve customer complaints and concerns using conflict resolution skills

• Perform daily functions such as the completion of log sheets, answering all email inquires as well as updating and maintain card holder accounts

August 2011 Hines Property Management, Cleveland OH

Administrative Assistant

• Answered all incoming calls on a multi line phone system

• Dispatched information and procedures to Engineering Department, tenants, and outside vendors

• Utilized enhanced problem solving skills and professionalism in order to meet needs and answer questions of tenants in a timely and efficient manner.

April 2008-July 2009 Design Aire Inc., Livingston, NJ

Administrative Assistant

• Proofread and processed purchase orders, queried superiors for clarification in order to preserve, maintain and uphold the reputation and well as professionalism of the company

• Assisted project managers and CEO with a variety of daily functions in order for them

to maintain deadlines with vendors and clients

• Given light book keeping responsibilities and helped with weekly payroll functions

• Highlighted and verified Accounts Payable information

• Organized, coordinated and maintained client records and information by helping to develop an effective and concise filing system

May 2008-July 2009 The Grand Summit Hotel Summit, NJ

Customer Service Representative/Banquet & Events Associate

• Provided customer service to guests in a variety of setting throughout the entire course of the function

• Assisted in the preparation and planning of events

• Responsible for helping to carry out the overall smooth execution of functions

EDUCATION

January 2011 Kaplan Continuing Education, Medical Coding Certification Program

August 2005 Union County College, Microsoft Office Certification Program

September 2005 Champlain College, B.S. Communications/Public Relations

SKILLS

Excellent computer skills, strong organizational skills, professionalism, detail oriented, excellent multi tasking abilities, strong interpersonal and communication skills

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