Web Publisher Producer

Martin D. Kamph

Redwood City, CA *****

650-***-**** ********@*********.***

http://www.linkedin.com/pub/martin-kamph/0/138/982

Summary:

Over 15 years’ experience managing projects in e-commerce companies, business content and accounts

E-commerce, data migration, auction management, online promotions experience

Account management, project management, operations management, supervisory experience

Customer relationship management, support problem resolution

Technical Skills:

Proprietary web administration software tools

Proprietary auction administration tools

Proprietary retail applications

Microsoft Office

Basic HTML

Experience:

Cisco Systems, Contractor, Cisco Training and Education (CTE)

11/2014 – 5/2016

Content management, quality assurance, search term analysis and updating for e-commerce store and e-learning products

Manage and coordinate store issues and updates

Create store content with proprietary tools

Create documentation for store processes

Manage meetings with third party vendors and internal team

Create class outline for students to understand course objectives

Identify and create keywords for search engine optimization

Formulate practice certification test questions

Web Consultant

Consultant, High Tech Sales Consulting - 2010-2014

Managing monthly e-mail newsletter releases, updating social media site and updates to web sites.

Updating web site content, white papers and news events using HTML

Creating email news blasts for marketing seminars using MailChimp

Use Google Analytics to record open rates, bounce backs and A/B testing

Updating social media sites for marketing of future offerings and events

Creating on-line e-commerce stores for software, testing books and exams

Updating and maintaining client database of opt-in contacts using ACT! 2005

HP, Home and Home Office E-commerce Retail Store - Palo Alto, CA

Web Content Manager/Administrator - 2004-2010

Managed accessories division account for e-commerce site of HP. Worked with content leads to ensure accurate and on-time delivery of all store pages for new product introductions including instant rebates, mail-in rebates, cross-selling strategies and promotional merchandising. Customer focused for both internal and external customers.

Contributed to growth of store revenue from $300 million to over $900 million

Met 100% of all launch deadlines for products, often with in limited timeframes

Worked with product stakeholders to create and market new web pages and promotions for more than 1,069 products, computers, printers, and accessories

Successfully managed schedules, provide feedback on timing and content, managed multiple product launches and projects

Published, verified, tracked graphics and copy, maintained and revised hundreds of product pages in e-commerce store each year

Created, modified, updated and managed end-of-life processes for hundreds of rebates a year (over 1,287 rebates)

Successfully built and marketed complex special sales pages on tight deadlines

Created documentation of processes for product build manual

HP, Partnership Web Site (contractor) - Cupertino, CA

Web Editor - 2002-2004

Created, developed, tested and published web pages for the Partnership Web site, using proprietary SoftQuad XMetaL (XML) tool.

Converted hundreds of old web pages to updated, segmented pages: found owners, validated information, removed incorrect data, and built new pages

Designed and managed mock-ups, coordinated approval process for web pages assigned by web specialists

Managed main and secondary promotions page for Partnership Web and business unit

Wrote and edited processes for web site production and management, tested and corrected web pages for ADA accessibility standards and acceptance using SSB tool

Beta tested and aided development (upgrades and fixes) of XMetaL tool with tool developer

Auctionwatch - San Bruno, CA

Auction Merchandising Manager - 2001

As first auction manager hired, helped set up business-to-consumer online auction management services. Developed auction sales strategies, pricing strategies, and auction policies for client auctions.

Managed day-to-day client relationships for five accounts, including strategy and execution of weekly programs

Conducted proactive review of merchant inventory database to analyze content, process and feature issues, and auction limitations

Analyzed competitive auctions on Internet, developed promotion and pricing strategies for clients

Wrote auction ads defining features and benefits to increase interest and bidding for merchant items

Provided customer relationship management for auction bidders

Managed auction staff person

PriceRadar - San Jose, CA

Auction Account Manager - 2000-2001

Business-to-business on-line auction management services, owned and managed client relationships and the complete internet auction listing life cycle.

Provided daily contact with eight corporate clients for auction strategy, follow-up service and problem resolution using PriceRadar’s proprietary integrated auction programs (Warehouse Tool, Seller’s Tool, Proforma Report and iMiner reporting site)

Identified features and services to enhance overall client relationship

Coordinated auction process with engineers, sales division, auction bidders, and corporate clients. Decided on product and merchant online branding with creative department

Developed pricing, timing, auction lengths, special features, policies, and presentation strategies with merchants. Conducted proactive review of merchant inventory database to analyze issues and auction limitations. Developed auction sales strategies, analyzed sell-through rates by reviewing previous auction “hits”, “bids” and closing rates to maximize average selling price

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