CHARLENE RILEY
Hampton, GA 30228
Home: 770-***-**** qgqj8u@r.postjobfree.com
SUMMARY PROFILE – ADMINISTRATIVE SUPPORT SPECIALIST
Solutions-oriented Administrative Support Specialist with notable track record in broad range of corporate administrative initiatives – planning, budgeting, scheduling, implementing information technology solutions in direct support of business objectives.
• Established record of excellent customer service and follow up, systems analysis and support, and project management collaboration.
• Demonstrated capacity to implement innovative processes that drive awareness and strengthen organizations.
• Demonstrated hands-on experience leading various stages of system development efforts, including requirements definition, testing, and support.
• Demonstrated excellence in leadership abilities, coordinating and directing all phases of project-based efforts while managing, motivating, and leading implementation teams.
• Established reputation developing cost effective policies and procedures, timely project documentation and milestones, and quality technical/business specifications.
• Microsoft Office 2007 • Typing (55 wpm)
• Platforms: Mac & Windows® OS • Adobe InDesign
• Maximo • Database Management
• MS Outlook • Conducted Product Research
• Adobe Illustrator • Capital Expenditure EOM Reporting
• Excellent Time Management • Notary Public
• Forecasting • Adobe Photoshop
CORE COMPETENCIES
Tools: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, Microsoft Visio, LAN Manager, Maximo, PGP, Ghost Multicast Server, McAfee/Norton Virus Protection Utilities, Desktop Authority, SnagIt, Lotus Notes, Crystal Reports, and Vantive.
PROFESSIONAL EXPERIENCE
2008 – 2010 HENRY INCORPORATED, Decatur, GA
Project Analyst/Executive Assistant to VP of Architectural Division
• Proficient use of spreadsheets, word processing, database and Internet tools, and track and update project developments and requirements in the Southeast, Midwest, & Northeast states
• Administrative duties for VP including coordination of project assignment and bid schedules
• Responsible for forecasting of product consumption, order entry, database management, capital expenditure reporting, Sales reporting for department, product research, vendor relations.
• Coordinates with Sales regarding scheduling or resource problems affecting timely completion of assigned marketing projects
• Responsible for drafting and editing of project reports and pre-qualifications with vendors
2003 – 2008 HOME DEPOT CORPORATE, Atlanta, GA
Systems Specialist/Desktop Support Coordinator
• Managed day to day workload of 7 technicians, served as go-to person for upper management. Served on Project Management Team, facilitated meetings, installed, modified and made minor repairs to personal computer hardware and software systems.
• Directed forecasting for product consumption, order entry, database management, capital expenditure reporting, EOM reporting for department, product research, vendor relations.
• Served as liaison between system users and procurement, provided technical assistance & training to 6500+ system users including –inspection of hardware & preparation for deployment, installation of hardware, configuration of hardware & software packages, instruction of users on the use of equipment.
• Provided recommendations & performed minor remedial actions to correct problems, coordinated activities with help desk, network ops & other IS groups, replaced defective hardware & software, monitored adds, moves & changes of new personnel.
• Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
• Obtained additional server space for primary software server.
• Collaborated with Team Lead of Project Management team in Centralization of PC Builds.
• Regression testing of new tools to be placed in environment.
2003 BRINKS HOME SECURITY, Marietta, GA
Office Manager
• Responsible for petty cash, headcount/turnover report, daily ops reports, benefits, pulling leads for Sales Manager, issuing credit/debit memos to customer accounts, terminations, accounts payables.
• Managed branch office for west Atlanta.
• Processed Payroll /commissions for sales staff & processed worker’s compensation claims.
• Conducted New Hire Orientation and provided HR liaison for the branch.
• Oversaw Special Projects for General Manager.
2001 ADECCO, onsite @ Home Depot, Atlanta, GA
Expense Payables Coordinator
• Provided administrative support for Corporate Expense Mgr & Expense Payables Mgr.
• Collaborated with HR & Payroll departments, prepared documents and correspondence, maintained calendars and meeting planner.
• Monitored dept budget, special projects, procurement, prepared presentations, monitored time management and collections, compiled & analyzed data, scheduled & processed reviews.
• Designed and implemented procedures and timelines for departmental projects.
• Handled highly Confidential Documents and Information.
EDUCATION & CREDENTIALS
Diploma, Advertising & Design, Art Institute of Atlanta
Atlanta, GA Expected Graduation June 2010
BS, Business Information Systems, University of Phoenix
Atlanta, GA, Expected Graduation Winter 2011
PROFESSIONAL TRAINING
Adobe Creative Suite, Windows XP; Emory Time Management; Microsoft Project
PROFESSIONAL AFFILIATIONS
Notary Public, Dekalb County, Georgia & The Ad Club, Atlanta, Georgia