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Customer Service Manager

Georgia, 30228, United States
May 31, 2010

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***** ******** **** **

Hampton, GA 30228

Home: 770-***-****


Solutions-oriented Administrative Support Specialist with notable track record in broad range of corporate administrative initiatives – planning, budgeting, scheduling, implementing information technology solutions in direct support of business objectives.

• Established record of excellent customer service and follow up, systems analysis and support, and project management collaboration.

• Demonstrated capacity to implement innovative processes that drive awareness and strengthen organizations.

• Demonstrated hands-on experience leading various stages of system development efforts, including requirements definition, testing, and support.

• Demonstrated excellence in leadership abilities, coordinating and directing all phases of project-based efforts while managing, motivating, and leading implementation teams.

• Established reputation developing cost effective policies and procedures, timely project documentation and milestones, and quality technical/business specifications.

• Microsoft Office 2007 • Typing (55 wpm)

• Platforms: Mac & Windows® OS • Adobe InDesign

• Maximo • Database Management

• MS Outlook • Conducted Product Research

• Adobe Illustrator • Capital Expenditure EOM Reporting

• Excellent Time Management • Notary Public

• Forecasting • Adobe Photoshop


Tools: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, Microsoft Visio, LAN Manager, Maximo, PGP, Ghost Multicast Server, McAfee/Norton Virus Protection Utilities, Desktop Authority, SnagIt, Lotus Notes, Crystal Reports, and Vantive.


2008 – 2010 HENRY INCORPORATED, Decatur, GA

Project Analyst/Executive Assistant to VP of Architectural Division

• Proficient use of spreadsheets, word processing, database and Internet tools, and track and update project developments and requirements in the Southeast, Midwest, & Northeast states

• Administrative duties for VP including coordination of project assignment and bid schedules

• Responsible for forecasting of product consumption, order entry, database management, capital expenditure reporting, Sales reporting for department, product research, vendor relations.

• Coordinates with Sales regarding scheduling or resource problems affecting timely completion of assigned marketing projects

• Responsible for drafting and editing of project reports and pre-qualifications with vendors

2003 – 2008 HOME DEPOT CORPORATE, Atlanta, GA

Systems Specialist/Desktop Support Coordinator

• Managed day to day workload of 7 technicians, served as go-to person for upper management. Served on Project Management Team, facilitated meetings, installed, modified and made minor repairs to personal computer hardware and software systems.

• Directed forecasting for product consumption, order entry, database management, capital expenditure reporting, EOM reporting for department, product research, vendor relations.

• Served as liaison between system users and procurement, provided technical assistance & training to 6500+ system users including –inspection of hardware & preparation for deployment, installation of hardware, configuration of hardware & software packages, instruction of users on the use of equipment.

• Provided recommendations & performed minor remedial actions to correct problems, coordinated activities with help desk, network ops & other IS groups, replaced defective hardware & software, monitored adds, moves & changes of new personnel.

• Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.

• Obtained additional server space for primary software server.

• Collaborated with Team Lead of Project Management team in Centralization of PC Builds.

• Regression testing of new tools to be placed in environment.


Office Manager

• Responsible for petty cash, headcount/turnover report, daily ops reports, benefits, pulling leads for Sales Manager, issuing credit/debit memos to customer accounts, terminations, accounts payables.

• Managed branch office for west Atlanta.

• Processed Payroll /commissions for sales staff & processed worker’s compensation claims.

• Conducted New Hire Orientation and provided HR liaison for the branch.

• Oversaw Special Projects for General Manager.

2001 ADECCO, onsite @ Home Depot, Atlanta, GA

Expense Payables Coordinator

• Provided administrative support for Corporate Expense Mgr & Expense Payables Mgr.

• Collaborated with HR & Payroll departments, prepared documents and correspondence, maintained calendars and meeting planner.

• Monitored dept budget, special projects, procurement, prepared presentations, monitored time management and collections, compiled & analyzed data, scheduled & processed reviews.

• Designed and implemented procedures and timelines for departmental projects.

• Handled highly Confidential Documents and Information.


Diploma, Advertising & Design, Art Institute of Atlanta

Atlanta, GA Expected Graduation June 2010

BS, Business Information Systems, University of Phoenix

Atlanta, GA, Expected Graduation Winter 2011


Adobe Creative Suite, Windows XP; Emory Time Management; Microsoft Project


Notary Public, Dekalb County, Georgia & The Ad Club, Atlanta, Georgia

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