Christopher Wilson

Christopher Wilson

** ********* ****, *********, ** 12545

845-***-**** ******@*******.***

SUMMARY

• More than ten years of experience in IBM System i based software in a variety of roles including business analysis, technical training, configuration/release implementation, project management, Data Integration/Migration, technical testing and documentation development.

• Four years running a home based satellite office for a UK software company. Responsible for technical support, on-site training/consulting, upgrade/new product testing, sales growth & trade show participation. The company has enjoyed consistent growth within its data mining/interrogation & business intelligence niche and was awarded a valued IBM Partnership.

• Experience includes eight years in Fortune 100 aerospace company, three years in Chicago TOP 10 gaming manufacturer & ten plus years in smaller sized software companies.

• Effective project management skills: managed short and long term system enhancements and strategic projects often spanning multiple development teams or business units.

• Excellent client relations; proactive client account management, able to translate requirements into effective technical solutions highly regarded by business heads and senior managers.

• Exceptional personnel management skills: excellent team builder, effective interpersonal skills, ability to nurture individual strengths, mitigate weaknesses and reduce conflict.

• Excellent communications skills: both written and verbal. Ability to translate complex technical concepts for non-technical business users and communicate business needs to technical staff.

EDUCATION

State University of New York at Albany. Bachelor of Science in Economics, Minor in Business.

SKILLS

Microsoft Office, Excel, Access, Power Point, Outlook, Word, Adobe, Quick Books, AS400, SQL, Query, Oracle, Relational Database, Report Writers, Sarbanes Oxley, Windows XP, Vista, Lotus Notes, Data Integration/Migration, Cognos Dashboard, Finance Experience, Liaison.

EXPERIENCE

Epicor (2011-Present) Newburgh, NY - Software company providing ERP, POS & other manufacturing & distribution focused software solutions. Currently hold Helpdesk Technician position.

• Essential duties include answering, evaluating & prioritizing incoming telephonic requests for assistance from POS retailers experiencing problems with hardware, software, networking & other computer-related technologies.

CDI (2009 – 2010) Poughkeepsie, NY - CDI is a provider of information technology & professional staffing. Through CDI I have contracted out at IBM’s Poughkeepsie NY offices as a member of their Regulatory Services Team.

• Regulatory Services team uses customer SOPs (Standard Operating Procedures) to develop & maintain version controlled, approved auditable documentation. Technical writing focused on Installation & Operational Qualifications as well as Service Interface Manuals (SIM) & Work Instructions (WI)

• Lotus Notes environment

• Focus on Life Science & Healthcare Industries (FDA/HIPAA regulated customers)

• Perform quality check on user submitted documentation using GDP (Good Documentation Procedures) controls.

Utilities 400, Inc. (2005 – 2009) Millbrook, NY -Software company providing data management/interrogation/delivery solutions in an IBM System I environment. Software focuses on business intelligence, data inquiry & web development. Software functions in windows or 5250 display emulation environment.

Home based satellite office of UK based company:

• Responsible for successful customer software installations.

• Provide daily post-installation technical support & troubleshooting assistance.

• Teach formalized two day training course.

• Develop & maintain course curriculum/documentation.

• Provide on-site ah-hoc business consulting.

• Perform technical testing on product enhancements, program fixes & new product roll-outs.

• Provide sales & pre-sales technical support.

• Data Integration/Migration team lead.

• Manage the day to day business/financial responsibilities such as accounts payable/receivable.

OS Solutions (1999 – 2004; now Utilities 400, Inc.) Danbury, CT

Trainer/Technical Support

• Taught formalized two day training course.

• Provided daily post-installation technical support & troubleshooting assistance.

• Developed course curriculum/documentation

• Performed technical testing on product enhancements, program fixes & new product roll-outs.

Major accomplishment was total redesign of user training manual to provide key stroke by key stroke instruction for hands-on laboratory class setting.

Renaissance Software Inc. (Nov 1997-1999) Lake Success, NY - Software company providing ERP/MRP II solutions. IBM System I based. ISO9001 Certified.

Business Analyst/Consultant, Pre-Sales Technical Support, Technical Tester.

• Specialized in inventory, warehouse & distribution modules.

• Identified existing client business processes & translated these into Renaissance specific software protocols.

• Assisted sales staff with technical expertise on product demos.

• Tested software changes according to formalized test procedural routines.

Systems Start-Up (1997) Downers Grove, IL - Consulting company specializing in CA-PRMS (ERP Solution) & CS-Warehouse Boss (Warehouse Management for distribution operations). Both IBM System I based. Inside Sales position.

• Sold “tool kit”, off the shelf software packages, technical programming services, on-site business consulting and in-house technical training courses.

• Sold IBM hardware as an IBM Value Added Re-Seller

Employment history prior to 1997 & References furnished upon request

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