Brad's Resume

Brad James

**** ****** ***** ***** ********, Ohio 43026 · 614-***-****

Cell 614-***-****

Service/Sales Executive

Sales/Account Management / Marketing / Customer Service

Talented sales, marketing and service professional with an established record of success. Experienced in client account and association programs, workers compensation, group and self insurance in support of business goals. Proficient in Service of Programs, Sales, Contract Negotiation and Renewal Processes. Expertise in communicating and collaborating with prospect and client executives to support and increase overall marketing efforts.

· National Association Conferences

· Client Account Service

· Ohio Association Support & Development

· Contract Renewal Negotiation Program

· Ohio Group Management

· Cost Containment Development

· Direct Marketing Programs

· Conference & Client Presentations

Professional Experience

The Frank Gates Service Company, August, 2004 – March, 2008

Ohio Sales & Service Manager, Regional Sales Director

Client Contract Renewal Management

Ohio Group Marketing Program

Association Service Programs (OSAE, OSIA, NWSIA, SIGO)

PRIMA, RIMS & Workers' Compensation & Disability Conferences

Claim Cost Containment Development

August, 2004 - June 2005: Executed Service and Sales Programs for Ohio as part of the Service and Sales Departments.

June, 2005 - February 2007: Maintained a 7 state region as part of a national service and sales department.

February, 2007 to Present: Responsible for all of Ohio Marketing involving State Fund and Self Insured Accounts.

Selected Contributions:

· Promoted use of National Employers' Network Alliance (NENA) to enhance tier effectiveness across all industry groups.

Assisted clients in problem resolution regard state agencies and company programs and services.

· Assisted in development of statewide and national contract renewal programs. Updated client agreements established from 1986 to present to bring them in line with SAS 70 requirements and current fee levels.

Exceeded Sales Expectations

· Participated in development plan for servicing accounts.

· Creation of Legal Defense Fund to provide clients with attorney representation for hearings in response to UPL.

· Participated in realignment of state and national operations.

CompManagement, Inc. 1990 – August, 2004

Ohio Sales and Service Executive

State Fund Account Manager

Ohio Sales Executive

Group Program Management (OPPC, OCA, OOGA & OHCA)

Customer Service Director

Ohio Handicap Department Manager

Ohio Hearing Department Manager

Training Programs for Claim Management Staff

Group Rating Development

MCO Development

Helped manage a wide range of account services, marketing, and group programs for Ohio's Workers' Compensation Disability Management. Maintained communication between clients and senior management to ensure high customer service and marketing activities aligned with business goals.

Selected Contributions:

· As lead Account Executive was tasked to fix any and all "issues" related to larger accounts.

· Successfully increased group membership base by designing and implementing strategic programs related to member-retention and growth with association staff.

· Maintained and coordinated hearing representative department personnel.

· Created Training Tapes for claims staff on handicap reimbursements, lump sum settlements and permanent partial impairments.

· Attended and presented at association annual meetings and conventions.

Sales Presentations

Education & Credentials

Bachelor of Science, Marketing 1989 · Miami University, Oxford, Ohio USA

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