Administrative Assistant Customer Service

Career Overview

Committed and motivated Administrative Assistant with exceptional customer relation and decision making skills. Administrative Assistant with 15 years of experience, areas of expertise include my skills. I am energetic, work ethics, great initiative, and team-player eager to bring my strong administrative skills to a growing company or industry that needs a top-level of support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Hard-working, multitasking Admin Assistant with outstanding telephone, scheduling and documentation skills.

Skill Highlights

• Schedule management

• Problem resolution

• Administrative support

• Knowledgeable in [administrative function]

• Staff motivation

• Business correspondence

• Filing and data archiving

• Inventory systems

• Quality assurance

• Meets/exceeds goals

• Self-starter

• Typing 85 WPM

• Meeting deadline

• Attention to detail

• Meeting minutes

• Spreadsheet development

• Executive presentation development – QuickBooks – Microsoft Office Skills

Core Accomplishments

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

• Multitasking

• File Management

• Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

• Administration

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

Executive Assistant

August 2010 to August 2011

TCAssociates, Inc., / U.S. Customs and Border Procurement – Springfield, VA

• Organize and support business meeting held in office

• Attend meetings and transcribe notes

• Maintain daily calendar

• Prepared outgoing packages to UPS and FedEx

• Prepared PowerPoint's presentations and spreadsheets

• Filing, copying, faxing and research inquiries

• Assisted with Contract Analyst with reference checks of incoming employees, Handle phone communications

• Other various duties as assigned

Administrative Assistant

April 2004 to August 2010

Skb Architecture & Design, Inc – Washington, DC

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Created databases and spreadsheets to improve inventory management and reporting accuracy. Liaised with vendors to order and maintain inventory of office supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs by 80+ hours per week and increasing sales/production by 20%. Standardized department filing system so staff could easily locate information in any filing center. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Prepared and drafted all outgoing correspondence in a timely manner. Oversaw daily office operations for staff of 22 employees, inventory and office supply purchases. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Office Assistant

January 2000 to April 2004

Skb Architecture & Design, Inc – Washington, DC

• Handle phone communications

• Screen telephones calls on request and provided information

• Maintain all office and business supplies

• Organize and support business meeting held in office

• Maintain monthly office expenses to assist with Accounts Payable

• Maintain incoming and outgoing packages to UPS, FedEx, DHL and courier service

• Professional liaison with building management, and other suppliers

• Perform administrative tasks such as distributing incoming mail, typing letters and assisted putting Marketing literature together

• Prepare written presentations bulletins to the staff

• Maintain detail documentation of architectural drawings and archive boxes

• Track On-site and Archived records

• Maintain all incoming and outgoing correspondences for all projects

• Prepare excel spreadsheet for cash disbursements to staff

• Prepare month end report for copiers and fax machines

• Stock kitchen area and maintain order and cleanliness

• Assisted with marketing coordinator with bulk mailers when needed

• Greet clients and Visitors

Contract Manager On-Site

November 1998 to February 1999

Kidd International, Inc.,/ Lockheed Martin – Washington, DC

• Conduct employee reviews and training

• Resolve problems for customers regarding ticket information

• Process monthly reports

• Research inquiries

• Process and track correspondences

• Perform data entry and verification of payments into the AS400 System

• Maintain a control record of incoming and outgoing correspondences

• Reviewed outgoing correspondence to ensure conformance with procedural instructions

• Bi-weekly payroll processing and process outgoing invoices

Administrative Assistant / Office Manager

March 1993 to September 1998

Kidd International, Inc – Washington, DC

Successfully resolved numbers of customer issues per week/month. Liaised with vendors to order and maintain inventory of office supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Improved communication efficiency as primary liaison between departments, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Directly supported Vice President in managing operation workflow. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Created databases and spreadsheets to improve inventory management and reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy homecare office.

Supervisor / Project Manager

November 1978 to April 1993

Kidd International, Inc – Washington, DC

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative work including data entry, file organization, research and development. Consistent record of improving productivity, reducing costs, and resolving complex departmental issues. Composed and drafted all outgoing correspondence and reports for managers. Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Coordinated all department functions for team of 6+ employees. Collaborated with Human Resource department to ensure efficient office environment.

Data Entry Operator

November 1974 to November 1978

Kidd International, Inc – Washington, DC

Oversaw daily office operations for staff of 22 employees.

Managed daily office operations and maintenance of equipment, maintaining system formats for all business supplies. Implemented new departmental policies and procedures for more efficient format entry into the Nixdorf system. Handled, processed and distributed information. Maintained and organized master files in master database. Supervised and trained staff on keying instructions on different formats procedures. Update information on a daily basis.

Education

Center College

Charleston, WVa, USA

Business

Stonewall Jackson High School

Charleston, WVa, USA

Contact this candidate