Customer Service, Support Staff

Location:

Posted:

July 18, 2011

Heather Zeid

Oviedo, FL 32765

Email: qg6lr5@r.postjobfree.com

QUALIFICATIONS:

• Works well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

03/2006-01/2010 Golden Dickerson State Farm Willoughby, OH

Office Manager, Customer Service Representative

• Handled all customer service inquiries

• Processed payments and handled all billing related issues

• Process client files and schedule appointments

• Maintained a monthly sales quota

• Managed all employee’s in the office

09/2001-02/2006 Progressive Insurance Mayfield Hts, OH

Customer Service Representative

• Inbound customer service representative

• Handled many customer service inquiries

• Processed policy changes, billing inquiries, and processed payments

• Empathy for all customer situations

01/2001-09/2001 Source One Healthcare Mentor, OH

Customer Service Representative – Temporary Assignment

• Processed all customer service inquiries

• Handled all shipping and return orders

• Processed payments and handled all invoice inquiries

LICENSING:

Ohio Property and Casualty Insurance License – April 2003

Ohio Life and Health Insurance License – May 2006

Notary Public – 2008

EDUCATION:

April 1999 GED - High School Equivalency Diploma Painesville, OH